Customer Service Representative

5 days ago

White Rock, Canada Monark Full time

Monark Group is committed to helping great ideas live up to their fullest potential. Our diverse team delivers world-class solutions across a diverse array of emerging & established lines of business.

At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in.

As our Customer Service Representative, you will be responsible to manage customer support related queries. You will also be required to process orders, modifications, address and resolve grievances across various communication channels. Your goal would be to provide the best in class customer service experience and make a positive impact on their lives through their journey with us.

**What will you do**:

- Develop an in depth understanding of our business so you can act as a trusted advisor to our clients
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with colleagues, as necessary
- Provide feedback on the efficiency of the customer service process
- Proactively identify methods to improve the customer experience and contribute towards other initiatives related to process improvements or business development
- Create and update process documentation as required
- Proactively identify opportunities to increase revenue
- Other duties as required

**In order to be successful, you bring**:

- Proven experience in a contact center, customer support or sales environment that includes exposure to quality assurance & learning and development programs
- Education: high school degree is required; University degree is preferred
- Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation.
- You are energetic, adaptable, creative, collaborative and possess strong critical thinking skills
- Familiar with enterprise-level chat & voice platforms

  • Customer Service Representative

    12 hours ago

    White Rock, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Care Representative

    2 weeks ago

    White Rock, Canada Sonova Full time

    White Rock, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**! **Who we...

  • Customer Service Representative

    2 weeks ago

    White Rock, Canada Cloverdale Paint Inc Full time

    Wage is negotiable depending on experience. Cloverdale offers a very competitive compensation package and strives to be The Place to Be not only for customers but employees as well. **WHAT WE OFFER** - Company paid benefits - Medical, Dental and Vision - Annual cost of living salary increases - Profit-sharing Program - Family Assistance Program - Staff...

  • Customer Service Representative/cashier

    2 weeks ago

    White Rock, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 120 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._ This position has the opportunity to become a full-time role, should the successful...

  • Customer Information Service Representative

    12 hours ago

    White Rock, Canada Sea Gods Stand Up Paddleboards Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Arrange for billing...

  • Client Service Representative

    6 days ago

    White Rock, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    2 weeks ago

    White Rock, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Manager, Customer Service

    6 days ago

    White Rock, Canada Monark Full time

    **Key Responsibilities**: - **Modernize Customer Service Processes**: - Identify opportunities to integrate AI and automation into customer service workflows to improve efficiency and reduce reliance on manual intervention. - Evaluate and implement customer service tools and platforms to enhance response times and service quality. - Continuously monitor...

  • Client Service Representative

    2 weeks ago

    White Rock, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Cashier/customer Service

    2 weeks ago

    White Rock, Canada Pizza Garden Full time

    **About Us**: At **Pizza Garden**, we’re passionate about serving authentic, high-quality pizza made with fresh ingredients and great care. We’re looking for an enthusiastic and reliable **Cashier** to join our team! If you have a friendly personality, love great food, and enjoy working in a fast-paced environment, we’d love to hear from...