Center Director

**Position Summary**:
The Mathnasium Centre Director is responsible for successfully managing the educational, customer, administrative, sales, and employee aspects of a Mathnasium Learning Centre. In synopsis, they are responsible for the educational success of every student, parent satisfaction and loyalty, lead conversion and sales, as well as the selection, training, and development of employees to fulfill Centre staffing needs. Centre Directors are capable of effectively balancing educational duties, such as administering assessments and diagnosing student learning gaps, administrative duties, such as creating student binders and keeping the Centre clean, sales duties, such as responding to leads and successfully enrolling customers, and employee development/manager duties, such as proper scheduling and providing on the job training/coaching. Centre Directors are passionate about helping students learn math and achieve educational success. Centre Directors are also passionate about developing employees into leaders and fostering a collaborative team. Centre Directors effectively cultivate talent and delegate tasks and duties properly to team members to ensure the Centre is running efficiently. The Mathnasium Centre Director operates the day-to-day functions of a Centre and is the highest level of leadership in the Centre; they assume responsibility for providing service to students and parents, grow enrollments, and effectively lead and manage the Centre team.

**Role**:
Centre Principles, Educational Experts, & Administrators:
Run the day-to-day operations and manage all aspects of the Centre to ensure it runs efficiently

Assume accountability and responsibility of ensuring every student is properly diagnosed, prescribed an effective Learning Plan, and progresses through their plan to achieve educational success

Ensure students are receiving exceptional instruction

Take accountability of students achieving educational success

Administer assessments, identify student learning gaps, set students up with customized Learning Plans, and facilitate the learning required for students to attain success

Conduct all the administrative duties of running a math learning Centre, including managing the scheduling of employees, utilizing Centre management software, creating binders for students, and ensuring the Centre is running smoothly

Relationship Builders, Sales Manager, and Customer Service Executives:
Successfully sell the Mathnasium program, build relationships with parents and leads, and achieve optimal customer satisfaction

Build relationships with potential customers, parents, guardians, and students to sell the Mathnasium program and ensure exceptional customer service/satisfaction.

Take accountability of Centre enrollment, effectively sell the Mathnasium program, and create additional program value to retain parents/students

Customer focused in order to overcome obstacles to selling the program, alleviate any issues customer experience, and resolve most customer service complaints

Leaders, Motivators, and Talent Managers:
Screen, hire, train, motivate, and develop employees to effectively staff the Centre for maximum student engagement and efficiency

Build trust with team members, establish effective manager-employee relationships, and nurture talent to fulfill Centre staffing needs

Inspire, motivate, lead, and develop team members at multiple positions effectively and simultaneously

Identify talent in team members and develop them professionally and personally

Business, Office, and Facilities Managers:
Take accountability of overall Centre performance, profitability, and success as it relates to lead conversion and enrollments

Keep track of and monitor Centre key performance indicators

Provide insight on creating and achieving strategic Centre business goals

Monitor and update the Centre exterior to attract leads and the Centre interior to help facilitate a pleasing environment for student instruction and lead conversion

**Characteristics**:

- In addition to the characteristics of an excellent Mathnasium Instructor, Mathnasium Lead Instructor, and Mathnasium Assistant Centre Director, Mathnasium Centre Directors possess the following:
Leader of Leaders:Centre Directors must be leaders who can motivate, train, and develop other leaders. Centre Directors must encourage, inspire, develop, and empower all Centre employees to be successful in their roles. Centre Directors must create leaders who are capable of successfully delegating major responsibilities within the Centre to trained leaders.

Passionate:Centre Directors must be excited by the unique challenges and complexity of running a math-only learning Centre. Centre Directors must love working with children and seeing them achieve educational success. Centre Directors must enjoy working/collaborating with parents through regular dialog to see students be successful. Centre Directors must be passionate and devoted to continuously tr