Insurance Service Manager

2 weeks ago

Calgary, Canada Western Financial Group Full time

**Truthfulness | Fairness | Value | Loyalty**

At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.

Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive

Join our team and experience the Western difference - where caring for our customers, communities and team members is our passion

**Personal Lines Insurance Service Manager**

The Personal Lines Service Manager is responsible for leading a team of remote Insurance Advisors to manage a large Personal Lines book of business generated by the business, with a key focus on retention, customer satisfaction, and process efficiency.

**Here is what a typical day looks like**
- Oversee day-to-day operations of the team, ensuring employees are informed and properly trained to achieve success on organizational targets and goals
- Leading the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders
- Evaluating processes, methods and practices and identifying areas of continuous improvement, making periodic changes to increase the efficiency, accuracy and effectiveness of the Service Team and improving the service provided to the business
- Supporting Team Leads in recruitment, interviewing, onboarding and training processes to ensure a high employee and leadership success rate
- Manage, organize, and direct the Service Team’s operational KPI’s in terms of retention, growth, and service performance

**The value you bring**
- 5 years’ experience in an insurance brokerage environment
- 2 years’ experience leading a team with a track record of exceeding business goals
- Experience using AI or automation to streamline workflows an asset
- Call centre experience an asset
- Capacity to lead and manage change initiatives
- Experience in recruitment, staff development and performance management

**Hours**: 37.5 hours/week

**Location**: Remote in Canada

**Requisition**: 82279

**Compensation Range**: $95,000 - $120,000

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.

For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation**.

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