Dispatcher/customer Service

3 days ago

La Prairie, Canada Gorski Bulk Transport Inc. Full time

**Windsor, ON, Oakville, ON & La Prairie QC positions available**

Schedule loads based on safety, customer service, and load efficiency
Ensure optimal truck utilization and maintain KPI targets
Ensure communication of accurate information to drivers, such as: load information, equipment and HOS
Monitor and communicate driver progress on pickup and delivery through total mail and TMW, work with CSR
Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW
Ensure that drivers are handing paperwork in to office within 24 hours of delivery
Ensure drivers are performing responsibilities in a safe, reliable and professional manner
Rotate weekend on call, work late when customer demands need to be met
Act as a point of contact for any and all items or issues that may arise for a driver in your terminal

**Requirements**:

- 2+ years’ experience in the transportation industry would be considered an asset
- Previous experience in a dispatch position is preferred
- Good knowledge of the GTA area
- Degree or Diploma in a related field or equivalent work experience
- Excellent communication skills - both verbal and written
- Strong computer, organizational and analytical skills
- Experience with TMW and Peoplenet is an asset
- Ability to multi-task and prioritize in a fast-paced environment
- A strong aptitude for math, problem-solving and auditing
- Bilingual - French and English Languages is an asset

Job Duties:

- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Maintain contact with drivers throughout their shifts and address any routing issues they might have
- Maintain contact with customers, booking loads according to availability.
- Other duties as requested

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $1.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability

**Experience**:

- dispatching: 1 year (required)
- Transportation/Logistics: 2 years (required)

**Language**:

- French (required)

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