Guest Service Agent

2 days ago

Halifax, Canada HOTEL HALIFAX Full time

**General Overview**:
The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry.

Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.

**Key Responsibilities**:

- Greet guests warmly and professionally, ensuring a positive first impression.
- Perform check-in and check-out procedures according to brand and property standards.
- Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.
- Handle guest payments, process transactions, and maintain accurate records.
- Maintain the security and privacy of guest information at all times.
- Follow all safety and security policies, including emergency procedures and fire safety protocols.
- Report maintenance concerns or safety hazards to leadership.
- Participate in departmental communication meetings.
- Embrace and uphold the hotel's Vision, Mission, and Values.
- Perform other duties as assigned by leadership.

**This role requires someone who is**:
**Service-focused** - genuinely committed to exceeding guest expectations.

**Detail-oriented** - ensures accuracy in every transaction and interaction.

**Reliable and self-motivated**- able to work independently and complete tasks efficiently.

**Team-oriented** - contributes positively to a supportive, collaborative work environment.

**Safety-conscious** - works with care, follows all protocols, and reports concerns promptly.

**Has a professional demeanor** - maintains a neat, friendly, and enthusiastic presence.

**Other Abilities, Skills and Competencies**:

- Friendly, enthusiastic demeanor with a neat, professional appearance.
- Strong guest service skills with a genuine desire to exceed expectations.
- A keen eye for detail and accuracy.
- Well-organized with the ability to multitask and work efficiently.
- Reliable and flexible, with availability for varied shifts including evenings, weekends,and holidays.
- Physically capable of standing for long periods and performing repetitive movements.
- Self-motivated, able to solve problems, take initiative, and complete tasks withmínimal supervision.
- Comfortable using computers and learning software
- Previous front desk or customer service experience is an asset.

**Working Conditions**:
Fast paced environment that is often demanding

Stand, walk and remain on feet to perform job duties for entire shift duration

Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required

**Job Type**: Part-time

Pay: From $17.30 per hour

Application question(s):

- Are you available to work regular weekends?
- What specific days and shifts will you be able to work every week?

Work Location: In person

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