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Customer Support Specialist Lead

2 weeks ago

Mississauga, Canada Remitbee Inc Full time

Remitbee Incorporated

2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8

Customer Support Specialist Lead - Financial services

**Job Summary**: Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Customer Support Specialist Lead. In this pivotal role, you will lead a team of customer support specialists, ensuring exceptional service delivery and managing escalated customer inquiries. Your expertise in Anti-Money Laundering (AML) compliance will contribute to maintaining regulatory adherence and fostering a positive customer experience.

**Responsibilities**:

- Lead and mentor a team of customer support specialists, addressing escalated customer inquiries.
- Oversee day-to-day operations of the customer support department.
- Collaborate with cross-functional teams to address customer concerns effectively.
- Monitor and analyze customer support metrics, implementing improvements as needed.
- Develop and implement training programs for customer support staff.
- Stay informed about Remitbee's products, services, and industry trends.

**Requirements**:

- Proven experience in a leadership role within a customer support team, with prior experience in a fintech company.
- Excellent communication and interpersonal skills.
- Ability to handle escalated customer issues with professionalism.
- Strong problem-solving skills, attention to detail.
- Experience using customer support software and tools.
- Flexibility to work in a fast-paced and dynamic fintech environment.
- Familiarity with Anti-Money Laundering (AML) regulations.

**Education and Experience**:

- Bachelor's degree in a relevant field preferred.
- Minimum of 3 years of experience in a customer support leadership role, with prior fintech experience.

**Terms of Employment**:

- Full-time permanent position (40 hours/week).

**Language of Work**:

- English is required. Proficiency in additional languages is an asset.

**Wage**:

- The compensation will be $31.25 to $32 based on market and level of experience
- Up to 10% Bonus will be paid based on performance

**Benefits Package Offered**:

- Monthly Uber eats credit
- Extended health insurance (Drugs, Vision, Dental)
- Education credit

**Location of Work**:
2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8

**Contact Information**:
Address: 2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8
- Phone: +1 (647) 689-2323

**Skills Requirements**:

- Leadership experience in a customer support environment, preferably in a fintech company.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Proficient in using customer support software and tools.
- Ability to thrive in a fast-paced and dynamic fintech environment.

**Salary**: $31.35-$32.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person