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Customer Service Manager
3 weeks ago
Mathnasium, a math learning centre located in South Surrey is hiring an Customer Service Manager.
The Customer Service Manager is responsible for providing exceptional customer experience to the enrolled famliies - students and their parents. The CSM also assists the Centre Director in business development through new enrollmets (sales).
**Responsibilities**:
- Managing the customer (parent and student) experience from the very first contact/interaction with the brand
- Support the Centre Director in administering student assessments and developing student learning plans
- Managing the student success through regularly monitoring and updating the student leanring plans
- Maintain a very high level of customer service through practively communicating with parents and sending regular student progress updates
- Answering parent queries, and addressing any concerns
- Managing student and staff schedules
- Mentor and support employee development by providing on-the-job training to instructional staff
- Join the instructional staff in providing instruction to students when needed
- Become proficient with digital educational materials and processes
- Support the maintenance of a safe and professional learning environment
- Assist with sales responsibilities, including promptly responding to leads and successfully enrolling students
- Identifying opportunities for promoting the brand through networking/liasing with the local community
- Lead and coach team members to effectively deliver individualized instruction in a group setting
- Assist with administrative tasks as needed
**Qualifications**:
- Undergraduate degree or higher
- Experience customer service management in a leadership/ superviosry role
- Sales experience an asset
- Strong foundation in math
- Ability to cultivate teamwork and balance education and sales responsibilities
- Excellent interpersonal and organizational skills
- Eagerness to learn and be trained
- Proficiency in computer skills
**Who We Are**:
Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it.
Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands-on instruction and development — and has changed the lives of children since 2002.
**Why Work with Us**:
At Mathnasium, we’re passionate about both our students and our employees
We set ourselves apart by providing our centers and center directors with:
- A rewarding leadership opportunity to transform the lives of 2nd-12th grade students
- Consistent, part-time hours after school and on weekends
- A fun, supportive, and encouraging work culture
- Opportunities for advancement
- Continuous training on education, sales, and management best practices
- Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC (\Mathnasium\). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium._
The Mathnasium Mission
Teach children math so they understand it, master it, and love it.
Math can change their lives, and they can change the world.
Mathnasium makes math make sense, building children's confidence and a deep understanding and lifelong love of mathematics. With more than 1,000 locations on four continents, our franchised and company-owned learning centers provide tutoring from pre-K through high school.
The Mathnasium Method increases a child's math competency and improves their lives by opening the doors to higher education, greater career opportunities, and a better future. It is in that sense that we aim to change the world... one child at a time.
Our teaching method, the Mathnasium Method, is the life’s work of Larry Martinek, Mathnasium’s Chief Instructional Officer and a teacher and math teaching consultant in the Los Angeles area for more than 35 years. The Mathnasium Method uses a time-tested, customized program which stems from a unique assessment to identify what students need to improve their math skills. We offer personalized instruction, proprietary worksheets, and games to build Number Sense and provide a fun and supportive environment in which children can learn and practice math.
Pay: $20 - $22 / hour
**Benefits**:
- Flexible schedule
- Paid training
- Paid time off
**Job Type**: fulltime, parttime
Schedule:
- Weekend availability
- Other
Education: Bachelor's degree
Work location: On-site
