Full Time Key Holder

**October's Very Own**

**Position: Full Time Key Holder**

**Location: OVO Metrotown | Burnaby, BC**

**Descriptions and Requirements**

**About You**:

- You are a highly driven and motivated leader with a passion for retail, fashion, and culture, with the objective of creating a premium in-store experience that reflects our company's four core values: Family, Loyalty, Passion, and Quality.
- You possess exemplary interpersonal skills, pride yourself on your ability to provide an exceptional customer experience and thrive in a fast-paced retail environment.
- You are a proactive planner seeking to advance your career by actively showcasing your ability to direct and operate the sales floor in collaboration with your Management Team.

**About the Role**:

- You are on the sales floor 5 days per week, engaging with consumers, leading your team by example, and promoting a first-class, inclusive working environment built on mutual respect, positive reinforcement, and effective communication.
- You aid your Management Team in keeping the Sales Team focused and motivated by communicating clear and concise common goals to produce outstanding business results.
- You support and assist your Management Team in executing inventory-related tasks such as receiving, processing, and organizing incoming/outgoing shipments and transfers.
- You support your Management Team in ensuring that inventory levels are accurate by proactively investigating and reporting all inventory-related variances and discrepancies to your Management Team.
- You participate in monitoring loss prevention by actively overseeing the sales floor, inventory levels and Point-of-Sale system, and dutifully report any potential shrinkage and/or irregularities to your Store Manager.
- You assist your Management Team in supporting the onboarding, training, and development process of newly hired employees.
- You are responsible for executing opening/closing procedures and additional task-oriented processes in the absence of a member of your Management Team.
- You possess the ability to engage in daily sales reports by utilizing KPIs and consumer feedback as tools to drive the business forward.
- You support in facilitating developmental training sessions and staff meetings.
- You utilize the Point-of-Sale System by processing payments and exchanges while ensuring that the check-out process is smooth and seamless.
- You meet and maintain all company policies and procedures and dutifully communicate any infractions to your Store Manager.
- You ensure your store meets and maintains consistency with our expected in-store presentation to promote a consistent brand experience.
- You work in partnership with your Management Team to actively monitor your store's foot traffic capacity and establish, manage, and maintain queues outside your store when necessary.
- In addition to your role as a Key Holder, you perform/complete other additional projects, duties, and assignments as required.

**Must Haves**:

- You possess exemplary people skills and are passionate about delivering an outstanding customer experience.
- You have experience with leading a retail sales floor and maintaining day-to-day retail operations and procedures.
- You are capable of lifting, packing and unpacking boxes that range from 5 - 40 lbs.
- You take pride in your sense of personal style and have an eye for visual design, trends, and initiatives.
- You possess strong interpersonal and communicative skills and demonstrate the ability to lead and inspire your team members to reach common goals.

**Qualifications**:

- Minimum 1 year retail experience in a comparable, high-volume retail environment.
- High school diploma or GED; completion of post-secondary education will be considered an asset.
- You possess an intermediate skill level using Microsoft Office. (Word, Excel, Outlook, and PowerPoint.)
- You possess and maintain the availability to work a 40-hour workweek (5 days) that includes weekends, evenings and holidays as needed.

Additional pay:

- Commission pay

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Retail Customer Service: 2 years (required)