Third Key Holder

**Location Details**: Metropolis at Metrotown

**PostalCode**: V5H 4J2

**Category**: Retail

**Requisition Number**: 18909-191-TKH-FT

**Date Opened**: September 29, 2025

**Number of Openings**: 1

**Job Type**: Permanent

**Pay Class**: Full Time

**Education**: Some High School or equivalent

**Career Level**: Experienced

**Who We Are**:
**Hey, we're Ardene**

We believe that fashion shouldn’t be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

**Want to learn more about Life at Ardene?** Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

**Description**:
**THIS COULD BE YOU**

Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.

**The Role**

The _Third Key Holder_ assists with all visual, merchandising and marketing directives. The role collaborates with management to ensure efficient store and stockroom operations. In the absence of team leaders, the _Third Key Holder _is responsible for all store operations.

**Responsibilities Include**:

- In the absence of the Store Manager and the Assistant Manager, the Third Key Holder is responsible for overseeing all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.
- Ensuring outstanding service by creating a friendly environment. This includes greeting, acknowledging and re-approaching every customer, and being knowledgeable about products.
- Processing purchases at the register.
- Adhering to all company policies.
- Supporting the Store Manager in ensuring company standards are followed in accordance with the employee manual.
- Performing any other related duties as directed by the Store Manager.

**Qualifications**:

- Minimum 1-year retail experience
- High school diploma an asset
- Excellent selling and customer service abilities
- Strong time management and priority-setting skills
- Strong communication and interpersonal skills
- Ability to delegate tasks and take ownership
- Ability to lead a team in a positive and inclusive manner

**Physical requirements**:

- Ability to stand for extended periods and climb a ladder;
- Move, lift and handle boxes of merchandise and fixtures throughout the store (weighing up to 30 pounds).

**Availability Requirements**:

- Days, evenings and weekends.
- The expected wage for this position is $18.15 - $19.15 per hour. _
- Please be advised that Ardene complies with minimum wage legislation. However, it can take up to three months following a minimum wage increase to update the job description wage information for our positions._

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company.

**What's in it for you?**
- Dynamic and friendly work environment
- Flexible Schedule
- Employee discount
- Upgraded eligibility for Ardene Rewards
- Birthday paid off
- Supportive and caring management team
- Wellness initiatives
- Cool contests
- Advancement opportunities

At Ardene, you’re more than an employee - you’re part of a fun, dynamic and energetic family.