Customer Service Representative Burnaby, Bc

Burnaby, CA

**What are we looking for**-
**What you will do**
- As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.- As a Customer Services Representative, you will be handling different responsibilities:
- Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
- Processing, monitoring, and following up on customer purchasing orders.
- Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
- Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
- Creation of invoices and corrections, if necessary, as well as returns of material.
- Scheduling visits to the showroom, leading material views & reservation of specific material.
- Solving customer issues from order to delivery and maintaining customer account receivables.
- Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
- Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
- Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
- Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
- Other tasks upon request of the manager.

**What you need to succeed**

**EXPERIENCE**
Required:
- 3+ years of experience in Customer Service.
- 2+ years of experience with invoicing and order entry.
- Desired:
- Customer Service experience in construction, manufacturing, distribution or related industry experience

**EDUCATION**
Required:
- High School Diploma/GED
- Desired:
- College degree

**KNOWLEDGE**
Required:
- Computer literacy to a relatively high standard: Outlook, Excel, Word.
- Desired:
- Use of SAP, ERP or order system

**SKILLS**
Required:
- Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
- Ability to multi-task and work in an extremely fast-paced environment.
- Exceptional customer-facing and interpersonal skills, both written and verbal.

**What we do offer**
- At Cosentino, you will join a company:
- With an international mindset and presence in 80+ countries
- With an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
- In which you will be able to grow your career and develop your leadership skills
- The hourly range for this position is between $20-23/hr
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.- Benefits:
Paid time off:
**About Cosentino**-
- With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.
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