Manager,site

Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 12 states and 7 provinces to support and manage our rapid growth across North America. With over 37,000 units and almost 5 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

**WHAT WILL YOU DO?**
- Report on and manage daily management summaries and reporting requirements
- Create and foster a “team environment” within the work location
- Identify issues and propose/implement solutions in a timely and cost-effective manner
- Conduct regular meetings with staff to ensure initiatives are implemented; provide coaching, mentorship and support
- Train and develop the sales skills of team members to meet and exceed goals that have been set
- Build a team offering excellent customer service, allowing them to retain current tenants and capture all prospective leads
- Review key measurables with all team members and implement improvement plans
- Perform rent collection by collecting, monitoring, and delivering outstanding balance notices, evictions, NSF notices and follow up
- Ensure that a superior level of co-operation, service and support is provided to tenants
- Assist in resolving tenant complaints and concerns in a timely fashion with a view to driving resident retention through a superior level of customer satisfaction
- Ensure both electronic and physical tenant files are maintained and up to date
- Assist with lease administration, managing office supplies, couriers, staff IT and phone needs, administer the process for contractor documentation
- Prepare and issue evictions, complaints and resident notices as needed
- Formulate and dispatch tenant letters and prepare additional correspondence as necessary
- Create and schedule work orders for site repairs as needed
- Respond to day-to-day inquiries from residents, service providers and contractors

**WHAT WILL YOU NEED?**
- **Background in developing a sales team that meets or exceeds goals**:

- Minimum High School Diploma
- Minimum of 2 years' experience in a supervisory role
- Experience in customer service, property management or hospitality including hotel management experience is an asset
- Proficient in Microsoft Office and able to adeptly work with a variety of software platforms
- A Driver's License with a clean abstract and reliable vehicle is required
- Must complete & pass a criminal record check

**WHAT DO WE OFFER?**
- We live and breathe our core values. We go the extra mile. We're honest. We always have each other's back. We have tons of integrity. And we always own it and adapt - no matter the challenge.
- With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make.
- We are committed to a strong safety work environment.
- What makes us different makes us stronger. We want Mini Mall Storage Properties to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment._
- #MM123_