Online Customer Service Representative

4 days ago

Winnipeg, Canada Viking Landscaping Inc. Full time

**About Us**: Viking Landscaping is a premier landscaping company in Canada, dedicated to transforming outdoor spaces and providing exceptional service to our clients. We take pride in our commitment to quality workmanship and customer satisfaction. We are currently seeking a motivated and friendly Online Customer Service Representative to join our team.

As an Online Customer Service Representative, you will be the first point of contact for our clients through our online chat platform. Your primary responsibility will be to assist customers with inquiries, provide information about our services, and ensure a positive online experience.

**Key Responsibilities**:

- Engage with customers via online chat, responding to inquiries in a timely and professional manner.
- Provide detailed information about our landscaping services, project options, and pricing.
- Assist customers in scheduling consultations and service appointments.
- Resolve customer issues and concerns effectively, ensuring a high level of customer satisfaction.
- Collaborate with team members to improve customer service processes and enhance the online experience.
- Maintain accurate records of customer interactions and feedback.

**Qualifications**:

- Excellent written communication skills with a friendly and approachable tone.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Previous experience in customer service or online support is an asset.

**What We Offer**:

- Competitive salary and benefits package.
- Flexible work hours and the option to work remotely.
- A supportive and collaborative team environment.
- Opportunities for professional development and growth within the company.

**Job Types**: Full-time, Part-time, Internship / Co-op

Pay: $21.14-$23.42 per hour

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

Work Location: On the road

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