Booking Clerk

2 days ago

Calgary, Canada Vivo Cura Health Full time

**Join Our Team: Medical Office Assistant - Booking Coordinator (Lead)**
At Vivo Cura Healthcare, we’re a collaborative MSK pain management clinic dedicated to helping individuals overcome muscle and joint pain so they can lead full, active lives. Our goal is simple: empower people in pain to reclaim their everyday lives—and every team member contributes to that mission.

We’re looking for a **full-time Medical Office Assistant - Booking Coordinator** to lead our clinic’s appointment scheduling and coordination. This position reports to our Clinic Manager will play a key role in ensuring seamless and accurate scheduling for both new and existing patients.

**Key Responsibilities**
- Lead, train, and mentor booking and administrative staff to maintain clinic standards and deliver outstanding patient care.
- Oversee appointment schedules to ensure accuracy, efficiency, and appropriate use of clinical resources.
- Respond to patient inquiries and resolve concerns with professionalism and empathy.
- Coordinate bookings and ensure all required documentation and consents are in place.
- Maintain patient records within the electronic medical record (EMR) system, ensuring accuracy and confidentiality.
- Support clinic operations by helping streamline processes and solve day-to-day administrative challenges.
- Collaborate with clinical and management teams to ensure effective communication and workflow.

**What You Bring**
- Proven experience leading or supporting a team in a medical or administrative setting.
- Excellent organization, multitasking, and attention to detail.
- Strong communication skills with a professional and empathetic approach.
- Ability to stay calm and effective in a fast-paced environment.

**Qualifications**
- Certificate or diploma in Medical Office Assistant studies (or equivalent combination of education and experience).
- At least 2 years’ experience in a healthcare or clinical office preferred.
- Prior supervisory or leadership experience is a definite asset.
- Proficiency with Microsoft Office and other clinic management software.

**Job Types**: Part-time, Permanent

Pay: $20.00-$26.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking

Application question(s):

- Do you have at least 2 years of leadership/management experience?
- Do you have at least 2 years experience working in a healthcare clinic setting?
- Do you have experience booking diagnostic imaging or pain management (fluoroscopy) procedures?

Licence/Certification:

- certificate from a recognized MOA program (preferred)

Work Location: In person

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