Financial Aid Specialist and Outreach Coordinator

**About Durham College**:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs - including six honours bachelor’s degrees and 11 apprenticeship programs - to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

**POSITION INFORMATION**:
Full-time Support Staff Position Opportunity
Department: Financial Aid and Awards
Hours: 35 hours per week (1) one hour lunch; Mon - Fri (8:30 am - 4:30 pm)
Reporting To: Manager Financial Aid & Awards
Campus Location: Oshawa

**DUTIES AND RESPONSIBILITIES**:
In consultation with the Manager, Financial Aid and Awards (FAA), the incumbent will be responsible to support FAA daily operations i.e. coaching, information sharing, working with internal departments and community agencies to schedule outreach initiatives. Assist students in attaining their educational goals by providing support with financial related issues. Collaborating campus wide, the incumbent will plan and coordinate outreach to internal and community stakeholders aligned with other campus initiatives. The incumbent is responsible to develop, coordinate and deliver, presentations and workshops promoting a variety of financial aid programs and awards. Positively representing DC to prospective students, parents and external community agencies while conducting and participating in outreach activities. The incumbent will be required to conduct off-site visits, be available to work evenings and weekends as required. The incumbent is the departments social media ambassador, liaising internally and externally to disseminate communications, training staff campus wide regarding financial aid services, award opportunities and to understand the escalation process and when to triage to the next level for complex financial aid issues.

**Communication, Marketing and Outreach**:

- Develop and implement an ongoing communication and marketing plans for Financial Aid and Awards (FAA) aligned with Durham College’s Communications & Marketing brand and guidelines.
- Promote the office’s supports and services to students, faculty, staff and community partners.
- Create, design and write promotional material and other communications to staff, students, community partners and other stakeholders.
- FAA social media activities such as branding, researching, writing, design, planning, hosting events, workshops and marketing of our channels and reporting through use of data analytics (external and internal).
- Campus marketing and outreach activities such as promotional booths, digital marketing, distribution of flyers, orientation and open house events, high schools, indigenous and community partner visits.
- Lead for all department external outreach activities including marketing, events, communication, strategy, and reporting.
- Create and post content for MyDC and ICE using a content management system; update content for communications; update content on the college’s corporate website; ensure social media is updated with department content.
- Network to build/maintain strong professional relationships internally (departments, faculties, students, committees etc.) and externally (high schools, community partners, indigenous communities, focused on underserved and represented groups.)
- Develop and maintain cyclical financial aid communications plan
- Develop, implement and maintain tracking process to analyze and gauge the effectiveness of targeted outreach initiatives; under the guidance of the financial aid admin staff

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