Manager, High Risk Client Oversight

Requisition ID: 207101

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, High Risk Client Oversight (HRCO) is responsible for assisting with the facilitation and management of any high-risk customer activities escalated to AML Risk in Canadian Banking, Global Wealth Management (Canada) and other lines of business, as required. The role is critical in working with relevant stakeholders and acting as the relationship manager. The Manager should be experienced working independently and as a people manager. The Manager will be responsible for driving continuous improvement to the escalation process and develop ongoing mechanisms to manage other similar complex scenarios, while safeguarding quality and managing AML/ATF and Sanction risks.

**Is this role right for you? In this role, you will**:

- Manages work flow of escalations/record keeping of escalations to 2nd line. Ensures key milestones are met, while meeting productivity targets, and provide regular status reporting.
- Provide oversight on behalf of the Group CAMLO for all HRCO designated high-risk customer activities (EDD, STR, Sanctions, etc.) for Canada and Global Wealth, to make sure appropriate risk mitigation strategies have been applied by:

- Supporting the executing of the Terrorist Incident Group Event Response (TIGER) protocol and develop ongoing mechanisms to manage other similar complex scenarios, such as Production Orders, GRIDs, etc).
- Identifying monthly case oversight sampling based on an HRCO designated methodology, distribute cases across the team and conduct HRCO designated high-risk case reviews to ensure all identifiable risks have been mitigated;
- Preparing monthly reporting on oversight trends, observations and updates to senior leadership using Excel, Power BI, etc.
- Facilitating and participating in meetings with the relevant stakeholders as required
- Supporting the AML Advisory teams by driving consistent oversight and management of high-risk customers and ensuring appropriate decisions are obtained aligned with approved policies and processes
- Working with HRCO Senior Manager and/or the AML Advisory teams and the business to develop and articulate our customer risk appetite for particular customer segments and ensure this is applied to decision making
- Identifying and suggesting ML/TF awareness training needs related to gaps and trends outlined in oversight observations for the purpose of improving appropriate risk mitigation strategies.
- Actively pursue effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
- Collaborate with partners (FIU, EDDU, Sanctions, etc.) in the review of business processes, resulting in recommendations to the HRCO Senior Manager for measurable improvements while leveraging reusable (process) components, structures and enterprise-wide technologies that are effective and efficient and ensuring that risk is minimized by:

- Conducting needs analyses to implement effective procedures and/or improve/replace with a more efficient customer centric AML/ATF/Sanction processes and procedures that will mitigate reputational, regulatory and financial risk to the bank
- Influencing change to policy that results in increased productivity with no increase to risk
- Enhancing the employee and customer experience while effectively managing AML/ATF/Sanction risk
- Identifying trends and potential ML/TF concerns and work with key stakeholders to ensure it is known and appropriate risk mitigation strategies are developed
- Initiate and manage projects working independently or within cross functional teams by:

- Collaborating on and developing proposals
- Coordinating with the enterprise training group and business lines to ensure appropriate training on managing high-risk customers is in place for relevant stakeholders and where relevant deliver training
- Establishing milestones and assessing work effort
- Working with a diverse working group, with varying expertise and job levels
- Ensuring all deliverables are completed within negotiated timeframes, and within established department guidelines and protocols, escalating as necessary
- Manage personal development to ensure knowledge and skills related to AML/ATF and Business Process Design are continually enhanced by:

- Researching best practices and the latest financial crimes (AML, TF and Sanctions) trends
- Taking Bank offered courses designed around people, process and technology
- Building relationships with internal and external partners
- Supervise and manage a designated team within H