Customer Experience

Sonnet is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**YOUR NEXT CO-OP PLACEMENT**

Work term: Summer 2025

Work term length: 4-months

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here.

**What you’ll be doing**
- Map user experience workflow and questions for various use cases
- Review customer experiences and identify paint points.
- Participate in digital team meetings
- Work with team on projects as assigned.
- Write Frequently Asked Questions and blog content
- Support designers and members of CX team as needed
- Work within our CMS system to update landing pages and blogs
- Support the content team with crafting messaging across digital channels
- Write in-app microcopy focused on clarity, usability, and consistency to guide users through their journey
- Liaise with product teams to understand features of our core products and services and translate those benefits to our users and audiences
- Ensure content aligns with accessibility standards, internal style and effectively drives organizational objectives.
- Craft SEO content for blogs and landing pages that enhance target customer acquisition, expansion, conversion and retention

**What you bring**
- Has experience working in teams and collaborating.
- Detailed oriented, including taking notes
- Experience in customer facing role, that developed a sense of customer empathy
- Experience creating flow charts and customer journey maps desired
- Able to handle tight timeless and work with a sense of urgency
- Strong communication skills
- Enrolment in a digital content, marketing or design program in college of university
- Experience writing for digital products and a portfolio to share
- A willingness to learn and a great attitude

**Did you know?**
- _We care about our co-ops: _Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions.
- _We care about students: _Definity distributes $85,000 in scholarships to students across Canada each year.
- _We care about our community: _Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

**What can Definity offer you?**
- Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
- Culture of accountability, empowerment, and collaboration.
- Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
- Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
- Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work

The hourly compensation for the role starts at $22/h and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.

**Background checks**

This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid