Student, Caseworker Ii

Student, Caseworker II (Child Care Subsidy)

**Job Number**:2271

**Job Type**: Student
**Temp Contract Length**: 4 months
**Location**: 20 Weber St E - 20 Weber
**Job Category**: Other
**Number of Positions**:3
**Department**: Child Care Subsidy B
**Division**: Community Services
**Hours of Work**: 35
**Union**: OTHER
**Grade**: Student Grade 09
**Salary Range**: $21.20-$23.56

**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum:

- Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

**Duties/Responsibilities**
- Assesses the eligibility of applicants for child care subsidy and advises parents regarding options for placement of their children in licensed child care programs.
- Conducts personal interviews with applicants to determine their eligibility. Investigates all criteria, such as financial information, immigration status, and child support and/or custody.
- Advises applicants of all decisions related to their subsidy. Performs complete financial assessments. Establishes amount of child care coverage and calculates fees to be paid by all eligible applicants.
- Updates and maintains client hard copy and electronic files. Uses the Ontario Child Care Management System (OCCMS) to determine ongoing subsidy, record automated narratives. Also accesses the provincial social assistance technology.
- Maintains ongoing contact with clients regarding their subsidy. Responds to and resolves subsidy issues. Works in an integrated manner with other Community Services staff.
- Completes and issues confirmation of fee assistance letters to clients and child care programs.

**Knowledge, Skills, and Abilities**
- Knowledge normally acquired through enrollment in a Community College Early Childhood Education program or a Community College or University program in Social Sciences, including six credits targeted to social services.
- Knowledge of Regional and Provincial legislation, policies, procedures, and programs, including the Child Care & Early Years Act; local community agencies; and of social work issues and practices.
- Analytical, math, and organizational skills to establish monthly schedule, work independently, assess applicant subsidy, complete financial assessments, perform manual calculations, maintain accurate and complete documentation, and provide justification for subsidy decisions.
- Human relations and communication skills, including interviewing and listening skills, to conduct personal interviews, adapt and adjust style and approach based on situation, respond appropriately to applicants/clients who are crying, angry, verbally abusive, and/or uncooperative, and participate as an effective team member.
- Ability to explain and interpret legislation and regulations to applicants.
- Ability to write various correspondences, write and update file narratives, and complete subsidy forms.
- Ability to travel to various locations within the Region.
- Must provide an acceptable Police Reference Check in order to ensure suitability for working with vulnerable populations.
- Ability to support and project values compatible with the organization.

**Additional Information**
- secondary level, though not full-time students, are eligible for related student employment opportunities, where appropriate.
- The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.