Security Team Lead

_Are you passionate about safety and security and seeking opportunities to lead an exciting, hard-working, and growing team?_

Synergy Protection Group Inc. is looking for experienced and dedicated individuals to join our team. This is an amazing opportunity to interact with people daily and take pride in keeping them, our clients and their property safe and secure. The on-duty Security guard is often the first person that people come into contact with as they begin their workday and visit the client facility. We are looking for someone with a friendly attitude who can represent our organization well while focusing on providing an exceptional security service.

**Job Title**: Shift Supervisor
**Location**: Peel Regional Police Site, Mississauga
**Employment Type**: Full-Time Rotation (Flexible)
**Shift**: Night
**Pay Rate**:$22.00/hr

**Schedule**:
Our schedule is as follows:
Week 1: Mon, Tue, Fri, Sat, Sun **7pm to 7am**
Week 2: Wed, Thu **7pm to 7am**
Its 84 hours bi weekly (7 shifts in 2 weeks; 12 hours shift each day)

**JOB SUMMARY - What will you do?**

Under general supervision of and reporting to the Site Supervisor, the security Shift Supervisor will be responsible for managing contract operations, a team of security guards, mobile as well as overseeing the day-to-day activities to ensure compliance.

**Specific Duties**
- Assist with coordinating and scheduling work shifts for permanent and any ad hoc security guards
- Perform quality assurance for all Security Guards to ensure conformance with PSISA standards such as presence of a valid license and proper uniform requirements.
- Orient all security guards working at PRP sites
- Mentor, motivate, coach and train all new and existing security guards
- Instill and reinforce critical values and practices in guards
- Direct and oversee all aspects of shift operations
- Maintain log of each shift activities
- Complete special reports as required
- Remain calm, follow procedure, support and direct the work of others during a crisis
- Assist security guards in resolving administrative issues where necessary
- Act on behalf of the Synergy’s management/Human Resources Teams to provide progressive discipline to security guards
- Provide support and assistance to staff and/or customers in any situations involving security incidents, violence, or disruption to ensure safety and protection of staff, customers, the public and property
- Be responsible for duty of care for criminal investigations and for supporting police investigations in whatever manner required
- Performing other related duties as assigned

**EDUCATION, SKILLS & EXPERIENCE - What you will bring?**
- Hold a valid Ontario Security Guard license under and compliant with PSISA
- Valid a valid “G” Driver’s license with clean abstract
- Completion of post-secondary studies in Law & Security/ Police Foundations diploma program or equivalent post secondary education and a minimum of (5) years experience working for a provincially licensed security service.
- Demonstrate excellent knowledge of supervisory functions and methods
- Proven supervisory/leadership skills
- Possess excellent human relations/motivation skills
- Possess an understanding and appreciation of the philosophy and practice of public service to people of different identities
- Demonstrate fairness, respect, and equity in the treatment of all individuals. Be sensitive to individual needs, differences, and experiences
- Comprehensive knowledge of common security policies and various related Acts, codes and legislation including the Criminal Code, the Trespass to Property Act, the Fire Code and WHMIS
- Ability to react to and resolve emergency and crisis situations in a proper manner
- Be able to both, physically and mentally, to fulfill the duties and requirements of the assigned work
- Be able to hear conversation at a distance of 20 feet away
- Be able to operate a smart phone/radio communication device
- Demonstrated ability in preparing and maintaining clear, concise, and legible security reports and detailed records
- Highly developed interpersonal and customer-service skills, including conflict resolution, problem-solving, decision making, situational assessment and communication skills
- Excellent verbal and written communication skills

**Why become a part of Synergy family?**

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

**Perks we offer**:

- We are all about our people and we show it
- Competitive pay and comprehensive benefits
- Extended benefits after completion