Assistant Store Manager

**REPORTING STRUCTURE**:
Position Title: Assistant Manager
- Reports to: Store Manager
- Supervises: Supervisors, Key Holders and sales associates

**QUALIFICATIONS**:

- Proven ability to drive sales results
- Strong communication and ability to foster a customer focused selling culture
- Able to provide in the moment coaching to associates
- Availability for varied weekly shifts including weekend, closing and peak shifts
- Prior sales management experience

**ROLES AND RESPONSIBILITIES**:
Accountable to delivering sales plan through effective management/delegation of store and operational tasks and execute tasks as assigned and leadership tasks as delegated by the store manager.

**Building High Performing Teams**:

- Attract, hire, develop, inspire and retain top talent
- Coach, develop and maximize the success of all associates
- Build schedules to maximize and leverage sales results
- Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates
- Build a team that works well together based on the needs of the store
- Ensure onboarding and continued training of the associate team
- Effectively and fairly manage performance as delegated by the store manager

**Selling Effectiveness**:

- Lead and model the selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Ensure team communication; reinforcing that associates at every level are focused and accountable to selling
- Direct workforce management activities
- Set the direction and goals for the day/shift when associates arrive for work
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins/call-offs)
- Ensure associates receive scheduled breaks and meal periods (per state-specific guidelines)

**Telling The Brand Story**:

- Make good, fact-based shopkeeper decisions that keep the store full and abundant
- Lead floorset execution and sustain Magazine direction to optimize business and bring the product story to life
- Build a store environment that is sharply focused on consistently delivering exceptional in-store shopping experiences
- Lead consistent focus on delivering emotionally engaging customer experiences
- Ensure implementation of company selling strategies
- Lead, delegate and execute store standards and maintain a safe, inviting store appearance

**Operational Excellence**:

- Direct inventory management activities
- Manage controllable expenses
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
- Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
- Maintain policies and procedures
- Incorporate Asset Protection and safety messages into daily operations
- Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

COVID-19 considerations:
Self Assessment
Eye protection
Mask
Plexi at every cash
Cleaning protocols

**Experience**:

- retail management: 3 years (preferred)