Specialist, Education

Specialist, Education & Knowledge Technical Training Ricoh Canada Production Print – full‑time, mid‑senior level – located in Concord, Ontario, Canada. Responsibilities Deliver training solutions and specialized learning materials for complex technology products or processes and programs. Proactively enhance knowledge and skill base by attending seminars/workshops and incorporating new knowledge into course content. Meet technology/industry recognized certification criteria to demonstrate proficiency and professionalism. Conduct field employee coaching through observation (e.g., field rides, work observation, post‑training roundtables) and leverage knowledge to augment training programs and global knowledge. Seek feedback on existing training curricula and communicate opportunities and issues using prescribed process. Pursue personal training and development opportunities and relevant approved certifications. Achieve KPIs aligned with overall goals. Make decisions for area of responsibility and solve problems independently. Serve as team leader within workgroup or on cross‑functional team. Provide training and guidance to less experienced team members occasionally. Maintain LMS activities including training records, schedules, rosters, etc. Evaluate training needs and provide recommendations for learners or their managers. Develop cross‑functional relationships to meet department and company objectives. Perform other duties as assigned. Qualifications 4‑year college degree or equivalent experience. Minimum 3 years training/curricula development/employee development experience strongly preferred. 5 or more years functional industry experience. Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months.* Refer to current Industry Certification requirements. Skills Practical knowledge of company and organization policies, practices and procedures. Practical ability to teach adults in high interaction environment. Practical ability to assess skill sets, motivate, teach, coach and counsel to those skills. Practical ability to multi‑task, prioritize, manage time and projects effectively and maximize training time/field time. Practical ability to deliver training in accordance with CTT+ and vCTT+ guidelines. Working Conditions, Mental And Physical Demands Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise level. Requires periodic travel to remote offices. May require overnight travel 20–50% of the time. A frequent volume of work and deadlines impose strain on a routine basis. Work has some occasional stress due to periodical or cyclical workload pressures. Some physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. Physical effort may be required to move objects on wheels that may weigh up to 700 lbs. Moderate dexterity is required in the regular application of basic skills (keyboard, eye/hand coordination). Ensure compliance with local and state material handling regulations. About Us Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. Benefits & Invest In Yourself Select the medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canada’s Retirement plan with company matching contributions. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness and ongoing personal and professional development. Seniority level | Employment type | Job function | Industries Mid‑Senior level – Full‑time – Education and Training – IT Services and IT Consulting. #J-18808-Ljbffr