Communications Analyst
7 days ago
**Communications Analyst**
**Take a central role**
The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.
Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.
With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada
Find out more about the next steps in our Recruitment process.
**About the position**
Reporting to the Sr. Manager, Policy and Analysis, the Communications Analyst is a key team member part of the Unclaimed Properties Policy and Analysis team within our Banking and Payment. Our team’s main responsibility is to deliver core operational requirements (inquiries, claims, requests, etc.) for all unclaimed properties, such as Canadian retail debts products and unclaimed bank balances with the aim of reuniting individuals with their rightful monies.
**What you will**
More specifically you will:
- Develop customer-facing communications, including response templates, scripts, forms, and letters
- Support the creation and execution of the UPO communications strategy
- Participate in the Adjudication Panel and contribute to communications required throughout the customer resolution process
- Lead content development for external stakeholder interactions, including with the Canadian Banking Association and other financial institutions
- Draft responses for escalated claims and redemption cases, ensuring clarity and consistency
- Coordinate print production needs with external print vendors
- Review and enhance correspondence and complaints processes to eliminate redundant feedback loops and improve the customer experience
- Ensure customer-facing forms align with UPO standards, including translation and accessibility requirements
- Lead small-scale communication projects from planning through execution
**What you need to succeed**- ** Attention to detail and quality assurance**: Ensuring consistency, accuracy, and tone in all external-facing content, including managing translations and proofing processes.
- ** Stakeholder engagement and collaboration**: Experience working with external partners (e.g., financial institutions, print vendors) and cross-functional internal teams to align on messaging and deliverables.
- ** Strategic and operational communication planning**: Contributing to communication strategies and supporting delivery of operational outputs like statements, tax slips, and interest notices.
- ** Project and process management**: Managing small-scale initiatives and continuous improvement of customer correspondence and complaint-handling processes.
- ** Technical proficiency**: Familiarity with tools like ServiceNow and content management systems
**Nice-to-have**- Experience in communications within the financial services sector or a comparable industry
- Proficient in designing and deploying external-facing surveys using Qualtrics
- Skilled in creating visual content using Canva
**Education and experience**
This position requires a bachelor’s degree in communication, Commerce, or an equivalent qualification, along with prior experience in creating customer-focused, external communications. An equivalent combination of education and experience maybe considered.
**Language requirement**
**What you need to know**- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
**Hybrid Work Model**
The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank's hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.
**What you can expect from us**
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life a
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