Customer Care Agent

**Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. - Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do._ **Role Designation**: Hybrid Up to 2 days per week **Benefits to joining Allstate** - Flexible Work Arrangements - Employee discounts (15% on auto and property insurance, plus many other products and services) - Good Office program (receive up to 400$ back after purchasing office equipment) - Student Loan Payment Matching Program for Government Student loans - Comprehensive Retirement Savings Program with employer matched contributions - Annual Wellness allowance to support employees with improving health and wellbeing - Personal reflection day - Tuition Reimbursement - Working within the community and giving back **Job description**: The Boutique Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members. In addition, as a Boutique Customer Care Agent, you will be focused on providing a high level of support one of Allstate Canada’s top Business Development Agent (BDA). This means that you will be required to go into the agency on days when your Business Development Agent is in agency up to 2 days a week to support them. **Accountabilities**: - Manage the renewals process - Identify opportunities to up-sell and cross sell our product line - Use each customer contact as an opportunity to get referrals - Support sales process including admin, service, and marketing initiatives - Support other services within ACG: Back-office support, regional support, and dedicated Business Development Support **Qualifications**: - Post-secondary education or equivalent work experience - Must have General Insurance License (OTL) in the province where you are living or be willing to obtain - Strong knowledge of Allstate Products and Services - Working knowledge of Allstate & vendor technologies, including Plus **Bonus Qualifications**: - Prior experience in inside or outside sales or service is an asset Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs. **Job Types**: Full-time, Permanent **Benefits**: - Extended health care - Paid time off - RRSP match - Work from home Schedule: - 8 hour shift Ability to commute/relocate: - Burlington, ON: reliably commute or plan to relocate before starting work (required) **Experience**: - Customer service: 2 years (preferred) Work Location: Hybrid remote in Burlington, ON