Customer Success Manager

5 days ago

Toronto, Canada RPS Real Property Solutions Full time

RPS Real Property Solutions is excited to announce that we’re looking for a proactive and relationship-driven **Customer Success Manager** to ensure our clients get maximum value from RPS’s real estate data and valuation solutions. own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

**About Us**:
RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.

Our expertise providing solutions for property valuations, data-driven risk management tools, market trending and insights, and consulting services over 25 years has established RPS as the strategic partner for real solutions to real property challenges.

We are dedicated to building on our strong legacy of operational excellence and fostering long-term relationships with our clients and partners, delivering the most innovative and effective residential real estate solutions in the market.

Our team is united by a shared set of values:

- We’re Client Obsessed
- We Love Innovation, But Worship Execution
- We Believe Simplicity Is Genius
- We Own What We Do
- We’re Guided by True North
- We Care Personally, Challenge Directly

**About the Role**:

- Customer Success Manager will own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

**Key Responsibilities**:

- Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and strong adoption of RPS solutions.
- Lead client onboarding, training, and product implementation.
- Monitor account health, proactively addressing risks and identifying growth opportunities.
- Partner with sales to drive renewals and upselling opportunities.
- Gather client feedback and work cross-functionally with product and operations to enhance offerings.

**Skills / Knowledge**:

- Strong communication, relationship-building, and problem-solving skills.
- Ability to manage multiple accounts and priorities in a fast-paced environment.

**Education / Work Experience**:

- University or College degree in Business Administration or Marketing
- 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).

**Other Information**:

- Department: Sales
- Reporting to: Vice President, Business Development
- Business Hours: 8:00 a.m. to 8:00 p.m., on Monday to Friday

The salary offered for this position is competitive and within the market range for similar roles in the industry.

**Benefits**:
Company events

Health Care and Dental care

Employee assistance program

Life insurance

RRSP match

Vision care

Wellness program

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