Implementation Specialist
13 hours ago
Maxim Software Systems is a family-like and vibrant tech company that develops, supports and sells MaxiDent - a suite of software solutions - to dentists, denturists and hygienists across Canada and internationally. Our purpose is to empower health professionals with intelligent software while touching their hearts with exceptional service. Our exceptional service component is delivered through an innovative service structure we call our "Success Teams". In line with our purpose, the Implementation Specialists work with offices from even before the sale is closed until live (and ongoing) and working with part or all of our product suite. While the majority of training is completed over a remote connection, travel opportunities may be up to 1 - 2 weeks per month across Canada, when we're not in COVID travel restrictions. As part of their responsibilities, the Implementation Specialists are completing most or all of the following items, usually with several offices on the go at various stages of completion: - Coordinating installation of software with office’s technicians and our in-house technicians, may involve office’s technician with hardware - Managing each sale that is assigned to your region as an on-going project - Interviewing dental Office Managers regarding current office processes to customize the database and training for the office - Ordering / coordinating various add-on services to be installed or deployed for the office, some are in-house orders others require outside processing - Evaluating training time purchased vs office needs, discussing with the Account Manager and the office if changes are required - Prepping and delivering training specific to the office’s purchase and needs. Prep can include booking flights, hotel, etc..., for onsite training delivery. - Post training paperwork - summary of training, Continuing Education, onsite summaries Our Implementation Specialists are an integral part of our QA department, with a strong impact on the quality of features incorporated / developed in our products. They are uniquely placed at the forefront of both requests and development to follow items from idea to reality. To accomplish this, Implementation Specialists will post items to programming, complete with description of desired functionality, and when ready, test items in a timely manner to provide feedback on the development of the software. **Job Types**: Full-time, Permanent **Salary**: $40,000.00 per year **Benefits**: - Casual dress - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - Vision care - Wellness program - Work from home Schedule: - 8 hour shift - Monday to Friday COVID-19 considerations: We are primarily working from home with some staff in our office. Those in office are adhering to masking, distancing and handwashing standards. Initial interviews will be conducted via video call to minimize contact. **Education**: - Secondary School (preferred) **Experience**: - Project Management: 1 year (preferred) - Training: 1 year (preferred) **Language**: - English (required) - French (preferred) Licence/Certification: - Class 5 Driver's License (preferred) Work Location: Hybrid remote in Winnipeg, MB R3H 0G1
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Implementation Specialist
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