Guest Services Agent

6 days ago

Tofino, Canada LONG BEACH LODGE RESORT Full time

_**About us**_

As a Guest Service Agent with Long Beach Lodge Resort, you will offer our guests first-class service in a relaxed, informal setting. Your warm knowledge of our resort, facilities and services will allow guests to feel at ease and create a memorable experience. The Guest Service Agent assists guests with check-in, check-out, inquiries, request, and complaints.
- **About you**_

**Make a Lasting Impression** - the person in this role must have a genuine passion for delivering a great hospitality experience -- whether in person or by phone. You must want to Wow the guest with your welcoming personality.

**Provide Exceptional Guest Service** - let the guest know you care. Be courteous and willing to listen, regardless of the circumstances.

**Enjoy Problem-Solving** - many guests need help with miscellaneous things. Listen and help as best you can. You should never be too busy to help and respond calmly and efficiently in stressful situations.

**Be Accountable** - you will be collecting money, routing calls, and meeting many other guest needs. You need to be accurate and efficient in your processes.

**Be a Safety & Security Agent** - follow our safety and security policies & procedures. Anticipate problems and call management as needed.

**Embrace Flexibility in Your Schedule** - Your willingness to work a variety of hours, including weekends and holidays.
- **Perks & Benefits**_
- Exclusive Employee and Friends & Family Discounts on room rates
- Food & Beverage Discount Program
- Opportunity to develop your talent and grow within the company
- Complimentary staff meal on Wellness Wednesdays
- Extended healthcare benefits

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: From $19.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Work Location: In person

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