Guest Experience Representative

**The Region**

Home to endless skies and boundless opportunities, Grande Prairie is in the heart of the Peace Region in Northwestern Alberta. The largest urban centre north of Alberta’s capital, Grande Prairie is a thriving young city of over 69,000 with a median age of 32; a full 10 years younger than the national average. Whether it’s parents pushing a stroller, children filling the Eastlink Centre, or families biking on one of the many trails, there are signs of youth everywhere you turn. Grande Prairie’s youthfulness arises from the exciting opportunities that enabled population growth of over 73% between 2001 and 2021. More than 80 different cultural and ethnic groups contribute to the community which not only serves as a hub for the surrounding area but also as the heart of a thriving regional population of almost 300,000 people.

Attracting businesses, jobs, and people is enabled by a well-balanced blend of agricultural industry, strategic location, and diverse wealth of natural resources including oil, natural gas, coal, and lumber. This diversity provides a great opportunity for careers across a variety of industries. In addition, Alberta’s newest Polytechnical institution (Northwestern Polytechnical) serves as the capstone for an outstanding local educational system that facilitates personal and career growth across a full range of opportunities.

The community offers an intriguing mix of mid-size city community and big city amenities that is often referred to as “urban without urban grind”. There is endless possibility for residents to get involved and connected For sport and recreation fans, there is a wide variety of parks and trails to explore across the city, as well as several state-of-the-art recreational facilities. An exciting and engaged arts and culture community is also very active in venues such as the Montrose Cultural Centre, the Centre for Creative Arts and the Grande Prairie Live Theatre and supported by a multitude of cultural and neighbourhood associations.

With something for everyone, Grande Prairie is the perfect place to thrive

**The Opportunity**

You set the stage for the Community Knowledge Campus's first impression and ongoing commitment to service excellence. The exceptional service and informative details regarding Community Knowledge Campus offerings including memberships and programming opportunities to all guests and members is of utmost importance for your role. Your role requires extended periods of time on your feet. Other physical tasks may include laundry, receiving shipments, restocking shelves and cleaning.

**Responsibilities**
- Anticipate and personalize service for each guest creating an exceptional, safe and stress-free experience.
- Facilitate access to the facility through membership or drop-in payment.
- Handle various forms of payment including cash, debit and credit cards.
- Ensure the Community Knowledge Campus (CKC) guidelines and procedures are followed in accordance with safety and other regulating standards.
- Accurately complete registration and membership sales transactions with our membership and registration management system.
- Sales of service, membership or program opportunities through genuine curiosity, knowledge and engagement of guests. Presenting what will best serve the individual needs of our guests.
- Handle concerns with empathy and solve guest challenges with empowerment.
- Maintain eye contact, smiling and a genuine interest in each of our guests and coworkers.
- Demonstrate a positive attitude and commitment to teamwork in a family-friendly and community-focused atmosphere.
- Provide leadership in safety emergencies as outlined in our health and safety program.

**You Bring**
- A natural communicator with a genuinely positive and empathetic personality.
- Proven experience in the customer service industry, with no less than 2 years' experience in a guest-facing role.
- Demonstrated proficiency with computers, and recent experience working with a Windows-based software environment.
- Proven proficiency and accuracy in cash handling and reconciliation are necessary.
- Flexibility to work shift work on a rotational schedule which includes early mornings, days, late evenings, weekends, and holidays.
- An ability to multitask in a fast-paced, time-sensitive environment.
- An ability to use handheld radios and microphones to communicate with operation teams and make facility announcements.
- A professional, well-groomed appearance, able to represent the Community Knowledge Campus (CKC) and City of Grande Prairie brand to our guests and teammates.
- Fluency in the English language, both oral and written (fluency in another language may be considered as an asset).

**Hours**

Monday-Saturday from 5 am - 11:30 pm and Sunday from 7:30 am - 10:15 pm. Rotation will include shift work during evenings and weekends.

**Compensation**

Starting Salary $25.91 per hour as per the Out-of-Scope Agreement (Band B, Entry Step)

**S