Intermediate Analyst, Microsoft Platforms

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us, this is where your career story takes off.**

**Overview of Role**:
The Intermediate Analyst is a technical resource supporting key Microsoft Platforms technology and processes. This role administers, improves, troubleshoots, and resolves incidents across the Microsoft ecosystem—including Microsoft 365, Active Directory, Entra ID, and Power Platform. The analyst maintains system stability, leads Change/Incident/Release management, and actively participates in scrum methodology, planning, and delivery. The role requires context switching across diverse tasks, confident engagement with leadership stakeholders, and building strong partnerships with IT and business teams.

**Key Deliverables / Responsibilities**:

- Administration and support of Microsoft 365, Active Directory, Entra ID, Power Platform (Power Automate, Power Apps), and related technologies
- Advanced use of PowerShell, Graph API, and other APIs for automation and integration
- Engagement with code repositories and version control using git
- Delivery of prioritized sprint and queue work items within timelines
- Leadership in Change, Incident, and Problem management tasks
- Deep understanding of architecture and troubleshooting across Microsoft platforms
- Ticket management and documentation of resolutions and improvements
- Contribution to knowledge management, support runbooks, and operational transition processes
- Enhancement of security posture within supported technology stack
- Participation in audits and on-call rotation as required
- Building effective partnerships with IT and business stakeholders

**Experience and Qualifications**:

- Bachelor’s degree in a technical field or related education, or combination of education and experience
- 3+ years of hands-on experience with Microsoft 365, Active Directory, Entra ID, Power Platform, and related technologies
- Proficiency in PowerShell, Graph API, and working with APIs
- General networking and server environment management considered a valuable asset
- Experience with git and code repositories
- Excellent time management and multitasking skills
- Strong incident and problem management capabilities
- Willingness to learn new technologies and business processes
- Ability to determine root cause from outcomes
- Experience with DevOps, Agile, Scrum, or Kanban methodologies is an asset
- Proven ability to context-switch and manage competing priorities
- Confident communicator with key leadership stakeholders
- Demonstrated ability to build partnerships across IT and business functions

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

**Our Commitment to Diversity and Inclusion**

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