Wordpress Maintenance Plan Support Specialist

1 day ago

Edmonton, Canada Pixel Designs Full time

**About the role**
Pixel is seeking a dedicated and skilled Support Specialist to join our team. As a WordPress Support Specialist, you will handle support tickets from our WordPress Maintenance Plan (WMP).

To excel in this role, you should be a skilled multitasker, able to manage your time effectively while providing high-quality support and solutions to our clients.

**Key responsibilities**
- Execute Pixel’s WMP product and features, following the defined schedule and tasks provided by the WMP manager.
- Execute tickets including requests such as content updates, plugin troubleshooting, layout adjustments (via a Page Builders), performance issues, form errors, or full site outages.
- Provide feedback on the WMP product and execution, working closely with the WMP Manager and other colleagues.
- Monitor and support site and server downtime, ensuring prompt resolution of issues.
- Manage work-related tickets and projects using digital project management tools.
- Contribute to the improvement of our support processes and documentation.
- Continuously stay up-to-date with the latest WordPress features, plugins, and best practices to provide accurate and efficient solutions.

**Qualifications**
- 2+ years of experience in WordPress support or web development roles.
- Strong understanding of WordPress architecture, themes and plugins.
- Experience with HTML, CSS, JavaScript, and PHP.
- Experience collaborating in a digital environment using GitHub and FTP.
- Experience working with page builders like Elementor, Divi, or WPBakery.
- Strong communication skills, both written and verbal.
- Strong critical thinking skills with the ability to analyze vague information, solve complex problems, and develop effective solutions while using best practices.
- Highly organized and able to manage multiple tasks simultaneously.
- Experience with eCommerce platforms such as WooCommerce is a plus.

**Hours and Compensation**

20-25 hrs/week, to be completed between Monday-Friday 9am to 4pm MST.

1 week paid vacation time (which is then increased to 2 weeks after the first year) + all statutory and civic holidays.

$25/hr paid every 2 weeks via direct deposit.

Flexibility to work from home here and there

Bluecross - Pixel will cover 50% of a Blue Cross Family Extended Health + Dental Benefits plan, that includes Life, Drugs, and Dental Benefits.

Flexible Spending Account - You’d be eligible for a stipend of $500 to use on both health/dental/vision to supplement the BlueCross and/or use toward a wellness account.

Hardware - We’ll outfit you with a MacBook Pro, a couple Monitors, Keyboard and Mouse of your choice. The computer is yours to take home and bring back.

Inflation Adjusted Salary - At the beginning of the first pay run after November 1st each year, we adjust all salaries for inflation based on the CPI from September of the previous year to September of the current year.This adjustment applies once an employee has been with Pixel for six months.

**Job Type**: Part-time

Pay: From $25.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- WordPress: 1 year (required)

**Language**:

- English (required)

Work Location: Hybrid remote in Edmonton, AB T5M 0H3

Application deadline: 2025-04-29

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