Client Care Representative

**DO YOU WANT TO POSITIVELY IMPACT PEOPLE'S LIVES? WITH OUR COMPANY, YOU WILL**

**Company background**:
For over 36 years we have conducted comprehensive hearing tests and sold hearing aids to profoundly improve the quality of our client's lives. Our stellar reputation is based on all staff being highly caring and empathic to our clientele and providing exceptional client service. Client satisfaction scores exceed 98% and our goal is to maintain this rating at all locations.

We are currently recruiting for:
**_Client Care Representative - Wellesley, ON_**

This is an excellent opportunity if you are a caring, yet driven, person with solid experience and a passion for sales, working with seniors and who is looking to be part of a vibrant growing organization. Our team-based environment helps you develop personally and professionally while participating in a competitive and very progressive compensation program which includes salary, commission, team bonuses and group benefits. Commission can range from 5% to 35% or more of the base salary. Strong efforts result in higher compensation. We offer a paid, comprehensive training period of approximately 4 weeks.
- Strong inter-personal skills
- Results oriented, results driven
- Critical thinking skills
- Enjoys calling people on the phone to help them move forward with their hearing health
- Uses consultative sales skills when dealing with clients and enjoys selling
- High emotional intelligence: compassionate, empathic, open to feedback, and creates win/win conversations
- An independent self-starter
- Competent at administration work
- Uses good judgment and has the maturity to know what the right thing to do is
- Highly positive in thoughts and actions
- Motivated to learn and develop your career
- Self-aware and seeks further development personally and professionally
- Excited to work in a team environment of like-minded people

**Key responsibilities**:
**_Consultative Sales_**
- Work with the Hearing Specialist to help uncover the needs and desires of the prospective client
- Be recognized as a Hearing Advisor for our prospective clients by demonstrating knowledge of hearing loss and solutions while being very inquisitive and empathetic to the prospect’s hearing health
- Help the prospect come to terms with their hearing loss, and encourage them to move forward with the right hearing solution
- Help overcome objections that might be given

**_Client and prospect relations_**
- Greet clients and ensure they feel important and well cared for
- Engage with clients and book the appropriate appointments
- Help clients come to terms with their hearing loss and hearing needs and encourage them to take action
- Proactively and consistently follow-up with all prospective clients to help them with their questions and decisions to move forward
- Proactively ask for referrals with our happy clients and prospects

**_Hearing aid maintenance_**
- Cleaning and Troubleshooting hearing aids
- Small repairs

**_Administration_**
- Manage the office’s needs
- Complete all transactions from client appointments to ordering and receiving payment for all products
- Prepare documents for government, clients, and healthcare professionals
- Support other associates as necessary, which could mean travelling to another office location
- Inventory management

**Qualifications and experience/skills required**:

- High school graduate required
- Post-secondary education preferred
- **Demonstrated 3 years sales and client service experience required**:

- **Minimum 2 years administrative experience** with strong independence, organizational and prioritizing skills with a high proficiency in Microsoft office software and working knowledge of accounting software required
- Experience working with seniors preferred

**Salary**: From $39,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (preferred)