Manager-workforce and Operations

**Job Information**

Job Requisition ID: 73076
Ministry: Children and Family Services
Location: Calgary - Calgary Region
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
**Closing Date: August 14, 2025**
Classification: Manager Zone 2 (M41Z2)

**Salary**: $3,339.00 to $4,493.32 Bi-Weekly ($87,147.90 - $117,275.62/year)

The Ministry of Children and Family Services funds programs and services to support vulnerable children, youth, families, and individuals to live safely and succeed in Alberta. This includes providing services and resources to protect children and youth from abuse and neglect and effectively address harm that has placed them in need of intervention. Mentoring and support services are available to youth transitioning into healthy, productive adults. The ministry also invests in community-based groups that support prevention and early intervention services such as Family Resource Networks, youth emergency shelters as well as programs that raise awareness and help respond to family violence, sexual violence, and abuse.

**Role Responsibilities**:
**The Manager, Workforce and Operations is a new position in the Calgary Region.**

**Reporting to the Director lead for Workforce and Operations, this position is accountable for**:

- Managing and supporting Human Resources operations and business administration functions within the region, including coordinating staffing needs, implementing administrative processes, and ensuring organizational efficiency and compliance in consultation with the Public Service Commission (PSC).
- Facilitating communication between Children and Family Services (CFS) and the different Service Centres throughout the PSC to ensure positive outcomes.
- Implementing the regional workforce plan ensuring that the workforce is aligned with ministerial and provincial priorities.
- Implementing planned approaches to corporate priorities and initiatives within the Region which include but are not limited to: Employee Engagement, Workforce Planning, Succession Planning, Leadership Development, Health and Wellness, Employee Learning and Development, Organizational Development, the Workforce Model (Growth Model), training and establishing practices and standards in relation to regional human resource best practices.
- Operational responsibilities include facilities management, the Occupational Health and Safety program area, Facility Emergency Response Planning and Business Continuity Planning.
- Work closely with the Regional Business Coordinator (RBC) regarding administrative staffing across the region, records management, and financial administration.

You will be a member of the Regional Management Team (RMT) comprised of site based service delivery managers as well as those in contracts, placement services, and issues management. This team also includes the Executive Director and Directors of the Region. The ability to develop strong working relationships with colleagues is paramount, as is the ability to navigate difficult conversations.

You will work with a variety of divisional colleagues in similar roles, as well as others in the Division who contribute to the work of Children and Family Services or support the work in other ways.

Supervision, leadership, and organization skills will be critical in this role, as tracking, data management, and trends analysis.

For awareness, as the Manager you may be exposed to highly confidential and sensitive information. Children and Family Services works with vulnerable children and families, responding to situations involving child abuse. In your role you may be required to read material and/or be involved in conversations pertaining to child abuse, which can be very difficult to hear.

**Please**

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Agility**: Identifies and manages required change and the associated risks. Identifies alternative approaches and supports others to do the same. Proactively explains impact of changes. Anticipates and mitigates emotions of others. Anticipates obstacles and stays focused on goals. Makes decisions and takes action in uncertain situations and creates a backup plan.

**Build Collaborative Environments**: Involves a wide group of stakeholders when working on outcomes. Positively resolves conflict through coaching and facilitated discussion. Uses enthusiasm to motivate others. Acknowledges and works with diverse perspectives for achieving outcomes.

**Creative Problem Solving**: Creates the environment for innovating problem solving. Generates new ways of thinking; ensures right questions are being asked about a problem. Eliminat