Dispatcher and Customer Service Representative

5 days ago

Moncton, Canada NovaXpress Courier Services Full time

**Company Overview**
At **NovaXpress Courier Services**, we take pride in being a **leader in transportation and logistics**. Our success is built on a strong commitment to **safety, reliability, and driver satisfaction**. If you're looking for **stable work, competitive pay, and long-term career growth**, we want to hear from you

**Job Overview**
We are seeking an energetic and detail-oriented Dispatcher and Customer Service Representative to coordinate daily transportation operations and deliver outstanding customer support. This role involves managing freight dispatch, utilizing transportation management systems, and ensuring smooth communication between drivers, clients, and internal teams. If you thrive in a fast-paced environment and possess strong analysis and communication skills, this opportunity is perfect for you

**Duties**
- Coordinate, assign, and review daily logistics and dispatch operations, including scheduling shipments and deliveries.
- Establish, implement, and adjust work schedules and operating procedures to meet business demands while ensuring compliance with safety and regulatory requirements.
- Monitor shipments and resolve work-related issues such as delays, damages, or discrepancies in a timely and cost-effective manner.
- Coordinate activities with transportation providers, suppliers, warehouses, and customers to ensure smooth logistics operations.
- Prepare and submit regular reports on shipping performance, inventory levels, costs, and operational efficiency.
- Ensure compliance with local, national, and international transportation laws and regulations.
- Implement and monitor security procedures to safeguard goods throughout the supply chain.
- Oversee the maintenance and repair of logistics and dispatch equipment to prevent operational disruptions.
- Manage logistics-related budgets, ensuring cost optimization without compromising service quality.
- Identify opportunities for continuous improvement, including process enhancements, cost reduction initiatives, and the adoption of new technologies.

**Qualifications**
- Minimum **1 year of dispatch experience** in the transportation or logistics industry.
- Ability to work **6 days per week** and manage a dynamic schedule.
- Strong understanding of transportation operations, scheduling, and logistics coordination.
- Knowledge of transportation regulations, safety standards, and compliance requirements.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and handle multiple priorities.

Join us to be part of a dynamic team committed to excellence in courier services We value proactive problem-solvers who are eager to contribute to our growth while delivering top-tier customer service.

**Job Types**: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Ability to commute/relocate:

- Moncton, NB (E1H): reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

- Class 5 Licence (preferred)

**Location**:

- Moncton, NB (E1H) (preferred)

Work Location: In person

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