Service Design

At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Are you up for the challenge? If so, consider the following opportunity:
You are a task-focused, detail-oriented, team player that will thrive under the pressure of our fast-paced environment. This will be a newly created hybrid service design and activation role to better support our business growth. Reporting to the Sr Manager, Technical Solutions, you will be accountable for circuit design, provisioning and support of standard Enterprise, Small Business, and Wholesale customer networks using On-net and 3rd party accesses. You will be required to install and activate 3rd party services from our partners, configure network elements and issue internal work through our various portals and mediated access systems, all in accordance with our technical standards, to ensure quality and timely delivery of the requested solutions. Responsive to the needs of our customers, you will take full ownership of your orders, work with internal stakeholders and external vendors, and act proactively as required, to ensure our quality measures and aggressive implementation timelines are met by continually striving to meet and exceed our SLAs.

**What you will do**:

- Work cross functionally to ensure customer orders are provisioned and activated on their due date
- Design, configure and provision standard Internet (RDI, ONT, EoC, FWA) and Carrier Ethernet network services
- Test Ethernet, Fiber, TDM, DSL, and Cable access with Rogers technicians and Telco/MSO providers
- Attention to detail required to ensure records and database integrity are maintained
- Design and provision access links and/or lease Access from ILECs/CLECs for off-footprint end-points
- Align with Sales & Network Architects and Delivery Partners on final Solution Design for standard RES, RDI and SIP services via Salesforce Lighting and INSIS.
- Creating Circuit Design using relevant tools/systems for new and MACD orders based on On-net footprint, 3rd party access, network disconnects and augmentations.
- Support 7210 and ONT attachments
- Support Fixed Wire Access deployment
- Support MACD for all Rogers for Business services
- Support Customer close-out and transition to Operational Support activities
- Provision Standard DDoS
- Some afterhours will be required

**What you will bring**:

- Strong technical in IP, IP VPN and VoIP/SIP, communication (written, verbal) and organizational skills
- Ability to manage multiple tasks, be responsive, and deliver on tight deadlines
- Experience installing, configuring and troubleshooting a wide variety of medium and enterprise grade Cisco, Alcatel, or Juniper devices
- Experience in deploying or supporting WAN technologies (Ethernet, TDM, Wireless, etc.)
- Experience managing customers directly
- Working knowledge of routing protocols (BGP, OSPF, EIGRP) and traffic-engineering principles
- Working knowledge of TCP/IP (IPv4 & IPv6) and MPLS protocols
- Flexibility to work evenings and week-ends when required to support customer activations
- Experience with OTDR, RFC2544, and Y.1564 testing an asset

**Education Requirements**
- Post-Secondary education or 2+ years of equivalent work experience required
- Active Technical Certification an asset
- Cisco certifications in CCNA or higher preferred OR Alcatel certifications in NRS1 or higher preferred

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Network Design
Requisition ID: 278055

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Digital & Technology