Full-time Family Services Associate

6 days ago

Winnipeg, Canada Ronald McDonald House Charities Manitoba Full time

Ronald McDonald House Charities (RMHC) Manitoba supports the health and well-being of children receiving medical care by providing essential services and a home away from home for their families. Our programs include Ronald McDonald House, which provides accommodations for out-of-town families, and Ronald McDonald Family Room, a place of respite for both Winnipeg and rural Manitoba families inside HSC Children’s Hospital.

**Shift times are Monday to Friday, midnight to 8 a.m.**

The full-time Family Services Associate oversees the overnight family services of Ronald McDonald House. This individual will be required to provide a compassionate guest experience, at all times, for all families requiring our support.

The successful applicant must be self-motivated with the ability to work independently and collaboratively. The Family Services Associate should be adaptable and feel comfortable interacting with families from diverse backgrounds. The Family Services Associate is involved in family services and also serves as a resource to families, social workers, hospital staff, and coworkers.

**General Responsibilities**:

- Assist and support guest families
- Assist with House programming by preparing and serving daily guest breakfast
- Manage family services (policies and procedures)
- Ensure COVID-19 screening and protocols are followed
- Support housekeeping team, as needed, by cleaning of common areas and bedrooms (as needed)
- Support family-based programming
- Provide House tours to families as needed

**Skills and Qualifications**:

- Passion for the mission of Ronald McDonald House Charities Manitoba
- Minimum of grade 12 education
- Energetic person with proven skills in customer service and attention to detail
- Strong relationship building skills
- Calm and caring manner through crisis with a desire to serve others
- Computer skills with some proficiency with Microsoft Office software programs
- Excellent written and oral communication skills
- Ability to climb stairs
- Experience in the hospitality sector an asset

Salary Range: $40,000 - $45,000 annually

Patricia Battellino, Senior Family Services Manager
Ronald McDonald House Charities Manitoba
62 Juno Street, Winnipeg, MB R3A 1H9

Thank you for your interest in RMHC Manitoba. All qualified applicants will be considered. However, only those selected for an interview will be contacted. No telephone calls please.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Night shift

Ability to Commute:

- Winnipeg, MB R3A 1H9 (required)

Work Location: In person

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