User Support Technician

2 weeks ago

Calgary, Canada LINKENOL Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
- **Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Participate in instructing and assisting users
- ** Computer and technology knowledge**:

- Shell script
- Linux
- Unix
- Networking hardware
- Servers
- File management software
- Security software
- Mail server software
- Database software
- Python
- MS Active Directory
- MS Office
- MS Windows
- SQL
- TCP/IP
- Wireless networks
- ** Screening questions**:

- Are you authorized to work in Canada?
- Are you willing to relocate for this position?
- Do you have experience working in this field?
- What is the highest level of study you have completed?
- Work Term: Permanent
- Work Language: English
- Hours: 32.5 to 40 hours per week

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