User Support Technician

6 days ago

Calgary, Canada E-NET SOLUTIONS INC. Full time

Education:

- Expérience:

- **Education**:

- Secondary (high) school graduation certificate
- or equivalent experience
- ** Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- ** Computer and technology knowledge**:

- Internet
- File management software
- Multimedia software
- Presentation software
- Mail server software
- Communication software
- 3D graphic software
- HTML editing software
- MS Office
- MS Windows
- Visual Basic
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- ** Experience**:

- Will train
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week

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