Guest Service Agent

2 weeks ago

Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

**Company description**

By joining the Courtyard Marriott Waterloo St. Jacobs you will be also be joining the Palm-holdings Family. Our Core Values are:
We are United.

An extended family working together to strive for excellence and leverage individual strength for a united outcome. We celebrate individuality, diversity and our differences

We are Bold

We value and encourage entrepreneurial spirit and creativity. Boldness is being fearless while overcoming obstacles your choices and decisions present. We want you to be bold. Take risks and showcase your talents

We are Authentic

“Doing the right thing” is more important than “Doing things Right” We want to earn the trust of everyone in the Palm Family, Guests and suppliers through the guiding principles and authenticity or our core values

**Job description**

We are seeking a motivated, customer service professional to become a part of our team as a Full-time Front desk agent.

**Responsibilities**:

- Greet guests, check them in and out and provide them with any information they need during their stay
- Confirm phone and online reservations
- Respond to guest requests, issues and emergencies
- Keep records of occupied rooms and guests
- Receive and record guest payments
- Communicate pertinent guest information to designated departments
- Handel end-of-day bookkeeping, auditing and account reconciliation
- Prepare guest bills for next-day departures
- Other tasks as assigned by Management

Qualifications:

- Hotel experience an asset
- Previous experience in customer service, front desk service, or other related fields
- Exceptional customer service skills
- Ability to build rapport with guests
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to learn computer functions and other on-the-job skills
- Computer proficient with experience with Excel and Word

Work remotely
- No

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16-32 per week

**Salary**: From $15.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- customer service: 2 years (required)

Work Location: One location

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