Customer Service Administrator

1 week ago

Cambridge, Canada Wilson, Blanchard Management Inc Full time

At Wilson Blanchard, we care about our team. We maintain a positive and professional work environment, where every team member feels valued and a part of the WB family. As a part of the WB family, we offer a range of benefits, including fully paid Annual Licensing Fees, Paid Professional Development, Regular Team Events, RRSP Matching Program, Wellness Reimbursement Programs, and more

We are looking for a full-time Customer Service Administrator to join our Cambridge office. If you believe in placing the needs of your condominium community first, strive to deliver win-win solutions for your residents and Boards, and are dedicated to continuing to learn and share your experiences, join us at WB

About Wilson Blanchard:
Wilson Blanchard Management, An Associa® Company, is comprised of Condominium Managers, Condominium Administrators, and Accounting Administrators. Along with our dedicated support team, we are committed to delivering exceptional service to over 42,000 condo unit owners daily.

**Responsibilities**:

- Direct maintenance staff in routine repair and maintenance of buildings and grounds of complex
- Assist the Manager in overseeing major projects and communicate with contractors
- Prepare and maintain records of work assignments
- Respond to client requests in an effective and timely fashion
- Preparing status certificates for approval by the Property Manager
- Coordinating “payables” and shipping payables batches approved by the Property Manager to head office to obtain cheques
- Establish, organize and maintain hard copy and computer records management/file systems
- Coordinate meetings
- Spearhead purging of files, storage and labeling
- Communicate with managers, supervisors, co-workers as well as owners and Board members.
- Additional duties as required, including tailoring the above duties to suit the needs of the corporation for on-site administrator roles

**Requirements**:

- High-school diploma, GED or other equivalent
- Able to effectively communicate both verbally and in writing.
- A well-defined sense of diplomacy, including conflict resolution and people management skills
- Able to build and maintain lasting relationships with applicable departments, contractors and key business partners
- Ability to follow through and complete overlapping projects
- Good organizational, time management and prioritizing skills
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
- Ability to interpret and implement company policies and procedures
- Good organizational, time management and prioritizing skills
- Effective communication skills with individuals at all levels of the organization

Pay: $40,000.00 per year

**Benefits**:

- Extended health care

Work Location: In person

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