Manager Ii, Ontario Works Operations

**Summary of Duties**
Reporting to the Director, Life Stabilization (Ontario Works Administrator), the Manager, Ontario Works Operations (Program Development and Innovation) coordinates, implements, and evaluates strategic policies and programs to meet identified needs as they relate to specific vulnerable population groups within Life Stabilization and provides strategic oversight and assumes budgetary responsibility for Ontario Works Discretionary Benefits, as well as the Intensive and Specialized service teams. The position leads a team across Corporate divisions to incorporate best practice service delivery to individuals experiencing homelessness, youth, newcomers, and urban Indigenous populations and develops and implements effective stakeholder engagement practices.

**Work Performed**
- Manages program sectors within the Division as assigned.
- Demonstrates positive leadership qualities while providing direction, and support to direct report staff. Fosters a culture that promotes employee engagement and leadership, and continuous improvement.
- Supervises assigned staff and managers: responsible for coaching and mentoring, employee development, performance reviews and conduct matters. Participates in hiring processes as required.
- Maintains an efficient service-delivery system under appropriate legislation, regulations and municipal policies.
- Plans, monitors and maintains programs to meet the changing needs of clients; monitors, analyses and provides related reports to the Ontario Works Administrator.
- Develops and pilots innovative approaches to serving vulnerable populations with significant barriers.
- Engages in strategic communication and relationship development with community partners, community agencies and government agencies to encourage support for strategies and identify partnership opportunities.
- Provides reports regarding program budgets as required.
- Identifies and encourages opportunities for staff training and development.
- Maintains accurate and organized records to ensure all projects and program deliverables remain up to date and on-time.
- As a member of the Life Stabilization Strategic Leadership Team, liaises with City Council as required.
- Participates as an active member on Corporate and community-based working groups and committees as required.
- Performs related duties as assigned.

**Qualifications/Experience**
University Degree in Social Sciences, Health Care, Business or Public Administration. A minimum of five (5) years of experience in progressive and relevant employment, training and/or career services management, or in delivering complex services to hard-to-serve populations.

**Specialized Training & Licenses** Skills and abilities in the following areas are an asset**:

- Demonstrated strong interpersonal skills that enhance and support professional relationships.
- Demonstrated ability to assume personal and professional responsibility for decisions, actions and priorities and understanding of the impact on others.
- Proven leadership abilities in partnership development demonstrating collaborative approaches and strong capacity building in a dynamic work environment.
- Demonstrated effective writing and analytical skills required to produce comprehensive reports for a variety of audiences.
- Effective organization and project management skills.
- Strong communication skills, especially in communicating with diverse populations.
- Demonstrated understanding of budget administration and ability to produce related reports.
- Proficient use of Microsoft Office Suite (Word, Excel, Outlook).

**Compensation and Other Information**
$97,932 to $128,215

Job Reference: COL01414