General Manager

**About Us**:
Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

**Duties and Responsibilities**:
**Leadership**
- Oversee store operations including customer service, retail floor, on site donations, and merchandise processing room.
- Regularly complete floor walks to determine priorities and delegate tasks to direct reports in morning meetings and throughout the day.
- Mentor direct reports regarding company policies and procedures.
- Responsible for the selection, screening, interviewing, hiring, and orienting of Team Members, and Supervisors.
- Responsible for the interviewing, hiring, and onboarding of Merchandise Processing and Retail Floor Managers.

**Employee Relations**
- Work with Area Manager and Human Resources to create performance improvement plans for direct reports.
- Accurate completion of administrative paperwork pertaining to direct reports and facilitating all performance management meetings.
- Recognize and report policy infractions to the Area Manager and Human Resources. Facilitate all corrective action meetings for direct reports.
- Responsible for the off-boarding of direct reports, including but not limited to completing termination meetings, submitting termination paperwork/requests to Human Resources.
- Implement employee recognition programs and events.

**Health and Safety**
- Ensure that customer service, retail floor, on site donations, and merchandise processing room are organized and clean.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace environment by identifying and properly removing any hazards or potential hazards and reporting hazards to the Area Manager and Joint Health and Safety Committee.
- Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the Joint Health and Safety Committee, Area Manager and Human Resources.

**Store Responsibilities**
- Plan and create the weekly schedule for Merchandise Processing Manager, Merchandise Processing Supervisors, Retail Floor Manager, and Retail Floor Supervisors.
- Oversee and verify accuracy of Team Member weekly schedules submitted by Merchandise Processing Manager, and Retail Floor Manager.
- Develop creative plans to increase store sales.
- Manage store expense control and payroll to optimize the business.
- Ensure that all customer needs are addressed, such as: answering customer inquiries and solving customer complaints.
- Facilitate the preparation and execution of sale days.
- Responsible for opening and closing the store.

**Other Duties**
- Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system.
- Collaborate with direct reports to ensure operations and production work as a team toward the same goals.
- Perform additional job-related duties as requested by the Area Manager.

**Experience**:

- 3+ years of experience in a retail store management position responsible for high-volume store performance.
- 5+ years of experience in a retail environment.
- Previous work in a thrift retail environment is considered an asset.

**Core Competencies**:

- Commercial Focus - Strong eye for performance drive while having an understanding of the industry movements.
- Leadership - Empower Supervisors and Managers to offer suggestions and improvements, supports them if things go wrong and encourage them to learn from setbacks and failures.
- Managing Performance - When giving feedback, provide suggestions and coaching for future development.
- Operational Focus - Always be offering a quality product, improving customer service, overcoming challenges and controlling operational costs.
- Resilience - High level of self-motivation with ability to take initiative.

**Physical Requirements**:

- Ability to stand and walk for the duration of shift.
- Constant bending, reaching, and using hands for repetitive actions.
- Lifting and carrying items up to 50lbs throughout shift.
- Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

**Work Environment**:

- Exposure to dust — all of designated shift.
- Requires open availability
- Interaction with customers, clients and the public at large.

**Why join Talize**:

- Promote sustainable living and fashion.
- Employee discount when you shop with us.
- Employer paid health benefits, dental and vision coverage.
- Enjoy paid time off on your birthday.
- Have generous annual paid time off.
- RRSP Match
- Rewards and recognition programs
- We are growing and we ensure that you grow along with us, to be a part of an organization that h