Service Delivery Worker

**Service Delivery Worker - (FT) - Niagara Region, ON**

**You’ll feel great about a career with March of Dimes Canada**

At March of Dimes Canada, **our collective work matters.** As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide.

Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible.

**The opportunity**

We are currently looking to hire **1 Full-Time Service Delivery Worker**role in the Niagara Region**.**

**Responsibilities**
- Using the electronic Quatro Scheduling system, the SDW will develop and revise ongoing master schedules for both consumer and staff in accordance with the consumer service and budgeted hours.
- Develop and revise as needed, a master schedule, in accordance with the consumer service and budgeted hours.
- Provide hours of service monthly reports to Supervisor.
- Ensure consumer-focused service delivery and refer service complaints to supervisor for follow-up.
- Provide administration support for Programs (i.e. correspondence, file management, co-ordinate staff meetings, orientation and training etc).
- Payroll processing and verifying of personal expense statements to meet set deadlines identified by the payroll schedule.
- Carrying the after-hours phone based on a rotating on-call schedule to cover evenings and weekends for consumers and staff.
- Assists consumers in their own homes with activities of daily living in accordance with individual service plans and with March of Dimes Canada policies and procedures.

**Qualifications and experience**
- **Valid driver’s license and reliable transportation REQUIRED**:

- High School Graduate or equivalent
- Ability to take initiative, multi-task and work under pressure within deadlines
- Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system
- Excellent telephone manner and customer service skills
- Flexible to changing demands of the job
- Excellent interpersonal skills, communication skills, and math accuracy
- Excellent writing and proofing skills; exceptional organizational skills
- Scheduling experience an asset

**How to apply**

Please submit your resume by **October 22, 2025.**

**Questions about working at March of Dimes Canada?**

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

- Contributing to our important mission**:creating real change for people with disabilities**:

- Joining a **leading national charity** with a history of impact and a future full of possibility
- Enjoying **industry-leading employment incentives and benefits**:

- Supported in your **professional growth, development, and success**:

- Included in our **empathetic and supportive work culture**

Learn more about why we’re a great employer at **marchofdimes.ca/careers.**

**We value the health & safety of our employees**

MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce.

**Need accommodations? We're here to help**

**Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach**

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.

Expected hours: 37.5 per week

Work Location: In person