Electronic Resources Associate

**Job Purpose**:
The Electronic Resources Associate supports the effective acquisition, activation, administration, and maintenance of library electronic resources. As a key member of the Acquisitions team, the incumbent is responsible for ensuring electronic resources access though liaising with vendors, requesting quotes and trials, activating new resources, troubleshooting access issues, and tracking electronic resources purchases and renewals as well as licence agreements. Other responsibilities include supporting teaching and learning in the Trent community by providing information and fulfillment services at the Library Service Desk. Shares responsibility for covering service points during all operating hours including evenings and weekends, and indirect supervision of student employees.

**Key Activities**:
**Electronic Resources**
- Activates new electronic resources and trials, including establishing administrative accounts on vendor websites, providing IP ranges to vendors, gathering access URLs, activating resources and portfolios in the library management system (Alma), and updating the A-Z list.
- Tests access to electronic resources, and acts as the initial contact for troubleshooting connection problems to electronic resources, escalating issues and set up requirements to Library Systems as appropriate
- Assists with exploration of new electronic resources, including researching and gathering product information, verifying access options, arranging trials and product demonstrations
- Creates and maintains electronic resource records in the library management system (Alma)
- Supports existing access to electronic resources, including regularly updating the A-Z list, maintaining administrative accounts on vendor platforms, and updating access information (IP ranges, URLs, etc.)
- Tracks and maintains administrative records for electronic resource acquisitions within the Library Services Platform (LSP) and other tracking systems.
- Enters and updates permitted uses information for locally and consortially acquired licensed electronic resources in the LSP and other tracking systems as directed by the Scholarly Resources Librarian.
- Maintains signed license agreements, whether in paper or digital format, including versioning.
- Assists with Electronic Resources special projects as assigned by the Scholarly Resources Librarian.

**Library Service Desk**
- Provides general reference services to assist patrons in clarifying and interpreting their information needs and recommending appropriate materials and sources to meet users’ needs.
- Instructs patrons in the use of the library’s discovery system, databases, and other electronic tools.
- Provides effective front-line customer service, resolving or escalating patron concerns and troubleshooting issues with library technology such as the library discovery system, online databases, and room booking systems.
- Performs the complete range of circulation duties including loans, returns, holds, transits, digitization, bookings, and fines and fees processing.
- Assists with processing of physical items for course reserves.
- Assists patrons with use of microfilm and microfiche readers.
- Registers exempt patrons and external borrowers within the Library Services Platform (LSP), and issues library cards as appropriate.
- Understands, communicates, and enforces library policies and procedures.
- Performs all opening and closing procedures at the service desk.
- In the event of an emergency, follows emergency protocols. Acts as and maintains training as a fire marshal for Bata Library and acts as primary contact for matters related to security and emergency services during evening and weekend shifts.
- Records statistics related to inquiries and patron numbers.
- Provides general library support as needed, including shelving, searching for, retrieving, and processing library materials, processing incoming and outgoing mail including resource sharing materials, and locks and unlocks main library doors.
- Under the direction of the unit manager, creates and posts social media content for the Library Services unit across multiple social media channels.

**Human Resources**
- Following priorities outlined by the Library Services Desk & Fulfillment Coordinator and the Resource Sharing Coordinator briefs, directs, and supervises Library Services student assistants when working on the Library Service desk.
- Assists Library Services Desk & Fulfillment Coordinator and the Resource Sharing Coordinator with ongoing training of Library Services student assistants working at the Library Service desk.
- In the absence of Library Services Desk & Fulfillment Coordinator and the Resource Sharing Coordinator, assists with modifying Library Services student assistants’ schedules as needed.
- In the absence of the Facilities & Physical Collections Coordinator, briefs, directs, and supervises Facilities & Physical Collections student assistants.
- Shares regular feedback