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Transactions Closing, Concierge

2 weeks ago

Gatineau, Canada eXp Canada Full time

We are one of the _first all-remote companies_ with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in Quebec._

**Who is eXp Canada?**

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty - a 6x Glassdoor Best Places to Work organization

**What you will do**:

- This individual must have high attention to detail and have a solid understanding of the real estate life cycle process. Enjoys working in a fast paced environment
- Respond to Agent inquiries within 2 hours
- Handle all 1st level questions from internal and external sources
- Escalate any 2nd level questions to the Transactions Closing Concierge, Lead
- Escalate all 3rd level questions are directed to the Transactions Closing Team
- Forward all closing documentation is sent to Skyslope file and communicated with the dedicated Transaction Closing, Analyst
- Send out TRS for signature (Ontario)
- Follow up A/R and closing documentation as shown on the Transactions Closing Productivity worksheets
- Attend meetings when required

**How you will make an impact**:

- Perform designated job tasks efficiently and within the provided time frame.
- Attend virtual meetings, provide updates on progress, and actively participate in discussions.
- Adhere to company policies and guidelines, including data security and confidentiality.
- Complete assigned projects, assignments, or tasks with attention to detail and quality.
- Manage and prioritize workload effectively to meet deadlines and deliver results.
- Continuously update job knowledge by participating in training opportunities or self-directed learning.
- Collaborate with colleagues on shared documents or projects using remote collaboration tools.
- Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
- Ensure availability and responsiveness during agreed-upon working hours.

**How you will grab our attention**:

- Agile/Flexible attitude
- Strong attention to detail required
- Excellent customer service abilities: written and verbal communication must be superb
- Excellent critical thinking and problem solving skills
- Team player - able to complete individual tasks as well as work on a team to accomplish a goal
- Experience in the real estate industry strongly preferred
- Excellent communication skills both written and verbal
- Experience in coordinating events and group activities
- Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
- Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
- Remote Work experience required
- Dedicated home-office/work space
- Advanced Trello experience preferred
- Aptitude for using online platforms and softwares to work remotely
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience
- Associate's degree preferred

**What eXp Canada provides**:

- Medical, Dental, Vision, Long-Term Disability
- Life Insurance and AD&D
- Subscription to Calm and Vitality Wellness Programs
- Paid Vacation
- Paid Holidays
- Up to 4 Paid Personal Days
- 5 Paid Sick Days
- One time stock option
- $20/pay cheque for the first two pays of the month for your mobile phone/internet
- RRSP employer match will be available in the near future
- Fully remote environment
- Amazing company culture
- And more..
- eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law._