Director, Ai

**The Opportunity**

**Responsibilities**

**Delivery Excellence & Program Governance**
- Responsible for implementing the AI & Automation portfolio in collaboration with multiple functional and technology partners, developing analysis to identify and support improvements
- Builds upon a single program view of multiple AI & Automation projects and prepares a portfolio view for senior executive updates
- Sees the big picture and has a vision for alternative approaches to getting the job done
- Coordinates projects through all phases of initiation, development and implementation
- Works various partners to define and manage the scope, strategy, requirements and end-to-end execution of projects
- Ensures that assigned projects are completed within budgets and schedules while meeting business objectives
- Identifies & leads resource needs for the project and establishes roles, expectations, and goals with team members
- Anticipates, identifies, analyzes, mitigates, documents, and controls project risks
- Drives the assessment, management, and mitigation of project risks that impede successful program delivery

**Partner Engagement & Communications**
- Provides effective and regular communication with the team, collaborators, sponsors, and executive management
- Develop and present project and portfolio status updates, roadmap updates, findings, and/or recommendations to an Executive audience

**Financial Management**
- Reports on and leads initiative budgets and benefit measurements for the AI and Automation Insurance & Affinity operations portfolio
- Partners with operations leaders and finance team to ensure the project expenses are correctly identified and tagged and that identified benefits are realized throughout the lifecycle of the program

**Business Case Development**
- Lead the planning, mobilization and partner engagement required to build the argument for AI execution, and future funding activitiesEnsure the case developed aligns with the organizational delivery framework, including but not limited to cost-benefit analysis, risk assessment guidelines, etc.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- 7-10 years of hands-on experience in program delivery and execution excellence
- Demonstrated success delivering program to introduce new technologies globally, redefining business and unlocking value
- Has expertise in managing both waterfall and agile project methodologies; PMP or CSM designation would be an asset
- Ability to communicate effectively in both technical and non-technical terms, verbal and written, to both a Senior Executive audience and project delivery teams; able to effectively articulate the business opportunity, solution vision, possibilities, and outcomes to technical and non-technical audience
- Demonstrates strong interpersonal skills; has experience in collaborating and partnering with business/functional team members, data scientists, data engineers, architects, and vendor SMEs across a global, distributed environment
- Proven track record of effective monitoring and reporting program updates, risks and issues
- Strong analytical skills, copes with complex situations using both skills and experience to lead to the right outcomes
- Knowledge of corporate function processes and capabilities
- Exposure to large language models (LLMs) or other generative AI capabilities is an assetExperience in managing and delivering large-scale analytics/AI projects involving cross-functional technical teams, business partners, and change management partners is a plus

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

**Our commitment to you**
- **Values-first culture**:We lead with our Values every day and bring them to life together.
- **Boundless opportunity**:We create opportunities to learn and grow at every stage of your career.
- **Continuous innovation**: We invite you to help redefine the future of financial services.
- **Delivering the promise of Diversity, Equity and Inclusion**:We foster an inclusive workplace where everyone thrives.
- **Championing Corporate Citizenship**:We build a business that benefits all partners and has a positive social and environmental impact.

LI-Hybrid

**About Manulife and John Hancock**

**Manulife