Technical Support Specialist
1 week ago
Reports to: Director Infrastructure & End User Technology Bring your creativity and fresh thinking to an iconic brand owned by Onex ($31B assets) that has been trusted for its high quality and innovation since 1952. For over 65 years, Walter Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and provide "only the best" - the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability. Job Summary Under the supervision of the Director Infrastructure & End User Technology, the position holder will ensure to provide first and second level technical support to end users. Main responsibilities: - Provide Level 1 and 2 support to users; - Manage the helpdesk system and triage incoming tickets to escalate the requests when required; - Identify, troubleshoot, process and solve technical problems; - Prepare and manage computer equipment configurations; - Perform service and server restarts when necessary; - Perform data archiving and restoration operations; - Support Windows computer networks; - Support and manage printers; - Administer, install and configure computer hardware and software; - Ensure the documentation of technical and IT security procedures; - Maintain an inventory of equipment; - Any other tasks directly related to the job. Required Skills & Aptitudes: - Very responsive and resourceful - Experience in a fast pace customer service and support environment; - Learning ability and adaptability; - Ability to manage priorities and multitasking; - Strong analytical and problem solving skills; - Teamwork and autonomy; Experience & Education - 3 to 5 years of experience in technical support; - Excellent oral and written communication skills in French and English - Must be available on call in the evening and during the end of the week on a rotating basis with the members of his team. - The incumbent must provide technical support onsite in Walter’s head office in Pointe-Claire to all employees located in Canada and USA.
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Technical Specialist
6 days ago
Pointe-Claire, Canada ACS Canada Company Full timeTechnical Service Specialist - CB3 - NM Job Description Job Title: Color & Technical Support Specialist Classification: Exempt Reports to: Color & Technical Support Manager Location: CA - Pointe Claire or PA - Exton Job Summary: Key Responsibilities Color Support: - Provide color tool assistance on fan decks, color selectors, tint chart info. - Enter...
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Technical Specialist
2 days ago
Pointe-Claire, Canada Axalta Full timePrimary Responsibilities: The Technical Specialist role is in direct support of sales to our Refinish network of distributors, direct accounts, body shops, and manufacturers using Axalta coatings and various other end user products. This role provides our customers with the most current technical and color information for our Automotive, OEM/Fleet,...
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Technical Sales Specialist
2 days ago
Pointe-Claire, Canada ABB Full timeAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world This Position reports to: Manufacturing Unit...
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Technical Sales Specialist
1 week ago
Pointe-Claire, Canada ABB Full timeAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world This Position reports to: Manufacturing Unit...
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Color & Technical Support Specialist
6 days ago
Pointe-Claire, Canada ACS Canada Company Full timeJob Summary: Key Responsibilities Color Support: - Provide color tool assistance on fan decks, color selectors, tint chart info. - Enter complaints in Salesforce for the following: Fan decks chips that do match the spray out. Order special colors or pigment for color codes we do not have commercially available flakes and toners. - Notify Color Marketing...
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Technical Support Trainer
6 days ago
Pointe-Claire, Quebec, Canada Mircom Group of Companies Full time $80,000 - $120,000 per yearCentre of Excellence - Technical Support TrainerMontreal, QCFounded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications &...
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Customer Support Specialist
7 days ago
Pointe-Claire, Canada Xylem Full timeXylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water...
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Commissioning Specialist
1 day ago
Pointe-Claire, Canada ANDRITZ Full time3 days ago Be among the first 25 applicants The commissioning specialist is responsible for technical documentation and commissioning of hydroelectric turbine‑generator units. Working with the Commissioning Manager, the commissioning specialist will review designs, prepare installation manuals, plan tooling requirements, perform verification of...
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Commissioning Specialist
17 hours ago
Pointe-Claire, Canada ANDRITZ Full time3 days ago Be among the first 25 applicants The commissioning specialist is responsible for technical documentation and commissioning of hydroelectric turbine‑generator units. Working with the Commissioning Manager, the commissioning specialist will review designs, prepare installation manuals, plan tooling requirements, perform verification of...
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Commissioning Specialist
4 days ago
Pointe-Claire, Canada ANDRITZ AG Full timeJob family: Project & Site Management- Business area: Hydropower- Contract location: Pointe-Claire, Quebec, CA- Working location: Pointe-Claire, Quebec, CA- Location type: Location Flexible- Contract type: Permanent- Job description: - As the first equipment manufacturer in Canada and a world leader in the design of hydroelectric turbines and generators,...
