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Relationship Manager

1 day ago

Calgary, Canada Servus Credit Union Full time

**Join Servus Credit Union** - **Canada’s Largest Credit Union**

We are hiring for a full-time **Relationship Manager - Cash Management** to join our** Cash Management and Business Solutions**Team in the **Calgary market**

**Posting closes**:February 27, 2026, end of day

**Employment Status**: Full-time (37.5 hours per week)

**Additional Information**: In person; on-site (specific office location to be determined)

**For Internal Use Only/Role Grade**:S3; A

At **Servus Credit Union**, we do things differently—because we’re a credit union, not a bank. And that difference matters.

We believe in putting **people before profits**, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most**:our members, our employees, and our communities**. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money.

We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, **we want to meet you**.

**Join Servus and discover a better way to work.**

**What You'll be Doing**

**Deposit & Cash Management Sales**

  • Develop and maintain an effective business development and community involvement strategy including establishing a network of referral sources including Associations, Accountants, Lawyers and Trade associations
  • Develop and implement a solutions-based sales approach to fully explore and meet the needs of our business members.
  • Ensure effective cash management strategies and solutions are presented to our existing members and new opportunities
  • Ensure a timely pro-active approach to annual service need analysis and renegotiation is employed.
  • Maintain an awareness and understanding of cash management industry trends and emerging services in the payment space including Remote Deposit Capture and fraud protection
  • Assess member needs and propose products/solutions to meet the member’s business objectives as per the members first sales cycle.
  • Drive member wallet share with new and existing full-service members by establishing, maintaining and growing the relationships using key partners and making referrals and participating in industry associations and networking activities.
  • Collaborate with operational partners to drive new member relationships identified from lead lists, existing portfolio’s data and analysis or other referral sources.
  • Represent the credit union in community and industry events and undertake activities to enhance the credit unions image within the assigned region
  • Ensure effective investment strategies for managing short-, medium
  • and long-term reserves are presented
  • Oversee and co-coordinate responses to competitive bid arrangements within the region to secure new business opportunities
  • Collaboratively work with the Business Services Implementation team on the successful transition of acquired business

**Business Process**

  • Ensure a timely pro-active approach to annual service need analysis and renegotiation is employed.
  • Develop and maintain tracking of all business activity and provide timely status updates to the referring individual
  • Authorize non-standard pricing arrangements and investment rates within assigned limits.
  • Understand and mitigate transaction risk associated with complex payment services
  • Maintain current with advancements in competitor service offerings, pricing and other market factors and recommend any changes.

**Employee Experience**

  • Mentor Cash Management Advisors, Associates and Implementation Specialists
  • Participate in credit union partner conventions or presentations

**What you Bring**

**Experience**

  • A minimum 5 years of financial institution management experience.
  • 5 years of relative Commercial or Cash Management experience.
  • Solid understanding of financial markets with specific emphasis on money market instruments and foreign exchange.

**Education and Training**

  • A post-secondary degree in a business discipline or an equivalent combination of education and experience.

**Licenses/Certificates**

  • **Professional designation is an asset (CTP, CSC, PFP, CIM)

**Any other special requirements necessary to do the job**

  • Weekend or shift work, available to travel, etc.
  • The business may from time to time ask for branch and/or department support for special projects and/or areas experiencing staff shortages. All employees may be asked to volunteer to assist in areas of need during these times. These assignments could result in a change of hours, location, and/or travel.

**Why Servus?**

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement sa