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User Support Technician

2 weeks ago

Thornhill, Canada GROW MORE IT SOLUTIONS INC Full time

Work Term: Permanent
- Work Language: English
- Hours: 30 to 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Relocation costs covered by employer
- Startup company
- Willing to relocate
- Help desk
- Research and development institution
- Telecommunications industry
- Consulting firm
- Internet Service Provider (ISP)
- Government department and/or agency
- Manufacture
- School or educational institution/establishment
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- Internet
- MS Office
- Wireless networks
**Transportation/travel information**:

- Travel expenses paid by employer
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Financial benefits**:

- Commission