Lab Technician

**The Organization**:
We are a provider of high-quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Nuclear Medicine, Cardiology Testing, MRI, PET and Specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you a patient focused Lab Technician with medical administration experience and excellent written and telephone communication skills?

KMH Cardiology Centres Inc. is growing, and we are recruiting for a Lab Technician/Patient Care Coordinator for our busy specialist physician practices at **Markham and Scarborough.**

**The Accountabilities**:

- Patient Intake
- Coordination of daily clinic operations
- Management of Physician orders
- Utilize Tableau daily to facilitate KPI attainment. Ensure tasks are completed in a timely manner within pre-defined KPI’s for team. Meet and achieve established KPI’s.
- Tasks Management including Chart Checks and Report Uploads
- Perform ECG, Holter and Blood Pressure Monitor Hook up as-needed
- Missed appointment follow up
- Inform and educate patients about tests and procedures as requested by physician
- Process prescription renewal requests as directed by physician in collaboration with administrative staff within recommended timelines
- Attend team meetings and updates
- Answer and respond to enquiries by phone and in person in a respectful, efficient and timely manner.
- Maintain and update electronic medical records, including the patient chart. Perform tasks (including uploading, scanning, faxing and referrals) in support of patient care. Ensure patient confidentiality.
- Optimize clinic capacity
- Foster a collegial, respectful clinic environment
- Coordinate with internal teams to ensure best patient experience and outcomes

**Minimum qualifications**:

- Graduate of an approved Laboratory Assistant program or equivalent
- Lab Technician (certified)
- Medical administration experience

**Required skills and experience**:

- Proven ability to work proficiently in a busy fast paced specialist clinic environment
- Clinic experience is an asset
- Self-directed, detail oriented with an ability to multitask, establish priorities and achieve objectives with mínimal supervision
- BLS
- Phlebotomy experience is an asset
- Strong knowledge of medical terminology
- Excellent verbal and written communication skills
- Superior telephone etiquette
- Strong conflict resolution skills
- Proficiency in technology including MS Office and EMR systems experience
- Excellent time management and organizational skills
- Effective analytical and problem-solving skills
- Able to deal with sensitive information with a high degree of diplomacy
- Team orientation
- The ability to provide coverage at KMH Markham _and _ KMH Scarborough
- Cantonese Mandarin, Farsi or Arabic language skills are an asset

KMH'ers are passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach. The Lab Technician team takes pride in our patient focused environment and works closely with clinical and service teams at KMH.

This is a full-time role scheduled for 5 days/37.5 hours per week scheduled between Monday-Friday. Saturday’s are required on rotation with the team. The hours of work for the position are**:8.00 a.m.4.00 p.m. or 9.00 a.m. 5.00/5.30 p.m.**

This position reports to the Team Lead: Specialist Practise.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Pay: From $23.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Application question(s):

- Do you have clinic experience?
- Are you able to provide coverage at both locations?
- Do you have a Lab Technician diploma?

Licence/Certification:

- Lab Technician certification (required)

Work Location: In person