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Bilingual Billing Analyst

2 weeks ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Aviva Canada is looking for Bilingual Call Centre Billing Representatives to support our contact centre and insurance branches, handling approximately 25-30 inbound calls per day. Hours of Operation- Call Centre Hours are Monday-Friday 8 am-8 pm- Shifts (7.5 hours per day) will fluctuate within these Call Centre hoursWhat you'll do Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches- 40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)- 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position) What you'll bring- 1-2 years’ call centre experience- Billing/credit experience is an asset, but not required- Excellent telephone manner and interpersonal skills- Excellent written and oral communication skills- Ability to multitask in a fast paced environment- Ability to adapt quickly to change- Problem solving skills- Strong/accurate Data Entry Skills and ability to talk and type while navigating screens- - Specifically MS Excel and MS Word What you’ll get- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education. Additional Information