Associate Director Kyc Refresh Service Delivery

**What is the opportunity?**

In this role you will report to the Director of Global KYC Refresh and lead teams responsible for periodic global refresh assessment and client outreach for the Global Capital Markets team. Success will be achieved through successful navigation and familiarity within an operations environment, effective people management and ability to lead production and client facing teams, as well as experience with leading process enhancements and an ability to problem solve.

**What will you do?**
- Lead the global refresh and client outreach teams to contribute to an efficient, high quality KYC Refresh Program
- Oversee KYC Help Desk, and Corporate Actions sub-teams within the KYC refresh environment.
- Motivate and manage the team to meet production targets, in addition to introducing process enhancements as required to improve efficiency and quality.
- Provide strong customer service to clients, front and middle office partners.
- Collaborate with on boarding colleagues on an ongoing basis to ensure efficiency and alignment on process and capabilities.
- Build strong and collaborative partnerships with Front Office, Financial Crimes and other key operations teams including Data Analytics, and Account Management
- Ensure internal stakeholders and colleagues are treated with respect, empathy, and integrity, contributing to good working relationships.

**What you need to succeed?**
- Bachelor’s degree in a relevant field of study
- 4+ years of prior experience in a related environment, preferably includes Capital Markets operations, and exposure to AML and compliance regulations.
- Experience leading process development and implementing controls to mitigate inherent risk
- 3+ years of experience with people management, with a proven track record
- Strong communication, analytical, and critical thinking skills to make sound decisions and solve problems under pressure
- High proficiency in Microsoft Word, Excel, and PowerPoint to be used for reporting and presentations.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options

**Job Skills**

Communication, Competitive Markets, Decision Making, Financial Services Industry, Foreign Exchange (FX) Trading, Interpersonal Relationship Management, Knowledge Organization, Operational Delivery, Risk Management, Securities Laws

**Additional Job Details**

**Address**:
90 WESTERN PKY:BEDFORD

**City**:
Bedford

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
CAPITAL MARKETS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-08-15

**Application Deadline**:
2025-09-02

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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