Technical Support Coordinator

2 weeks ago

Richmond Hill, Canada Amico Full time

**Technical Support Coordinator (Product Support)**
Amico Group of Companies

Would you like to work for a global company that is dedicated to personal career growth? Amico Corporation is a leading manufacturer of Medical Equipment with 7 manufacturing facilities employing over 700 people across North America.

We offer many opportunities for advancement within the Amico Group of Companies, along with a comprehensive benefit package, employer paid vacation, management approved tuition reimbursement and an employee referral program.

We are currently seeking a qualified mechanical engineer to identify problems, plan and execute a solution for issues on existing medical air and vacuum systems.

**Responsibilities include, but are not limited to**:

- Support product line with records of reoccurring issues
- Assist customer over the phone to determine the origin of an issue
- Create RGA documents for service calls
- Provide guidance in claims on warranty
- Provide quotations to customers for out of warranty service calls
- Create Service documentations for product
- Work closely with Engineering and Installation/Service Team to schedule and resolve issues at customer site.
- Track service calls to ensure timely resolution
- Generate RGA reports alongside quality control manager
- Provide feedback to engineering for product improvement

**Job Requirements**:

- Sound engineering skills
- Ability to think abstractly and solve problems creatively
- Attention to detail
- Willing to learn new product design
- Ability to work independently with mínimal supervision
- Team leadership when completing projects
- Fluent English is a must
- Ability to travel to sites within Canada if needed

**Required Qualifications**:

- Post-Secondary Education in Engineering, Engineering Technology, Mechanical, Electrical or Technician
- Engineering experience in a related position
- Working knowledge of electronics and electrical measurement equipment. i.e. Multimeter, etc a must

  • Technical Service Coordinator

    5 days ago

    Richmond Hill, Canada SICK Ltd. Full time

    **ABOUT SICK**: **Flexible Work Schedule** **This position has the expectation of roughly: - 60% Work in Office - 40% Work from Home ***: This role is primarily responsible for the coordination of service delivery through the planning, organizing and deployment of technical personnel, technical parts and necessary purchase and/or billing requirements. This...

  • Technical Support Analyst

    7 days ago

    Richmond Hill, Canada Cakes Technology Inc. Full time

    Providing IT Technical services to clients and ensuring processes and procedures are aligned to the shared-services delivery model - Providing operational support of the corporate infrastructure and maintaining various systems with the primary focus - Installing and repairing network infrastructure - Monitoring overall performance of the IT environment and...

  • IT Technical Support Specialist

    2 weeks ago

    Richmond Hill, Canada TP-LINK CANADA INC. Full time

    Job Title**:Technical Support Specialist (Bilingual)** Location**:Richmond Hill, Ontario** Employment Type**:Full-Time, Permanent** We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both...

  • Technical Support Specialist

    1 day ago

    Richmond Hill, Canada Inspur USA Inc. Full time

    We are looking for a highly motivated **Bilingual** **Technical Support Specialist** to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as...

  • Coordinator, Validation Support

    1 week ago

    Richmond Hill, Canada Apotex Inc. Full time

    **About Apotex Inc.** Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical...

  • Technical Sales Support

    1 week ago

    Richmond Hill, Canada EUROfase Inc. Full time

    ***: This position is for an in-house Customer Care Technical Representative supporting our Sales Reps, Distributors and End Users. The Customer Care Technical Support Representative will play a pivotal role in ensuring our customers receive unparalleled support and assistance. **POSITION RESPONSIBILITES**: 1. Customer Service: - Assist customers in...

  • Manager, Technical Support

    2 weeks ago

    Richmond Hill, Canada OpenText Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Technical Administrator

    2 weeks ago

    Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. Reporting to the Technical Manager, this individual will support coordination of technical service activities in the office....

  • Technical Administrator

    3 days ago

    Richmond Hill, Ontario, Canada Fresenius Medical Care Full time

    PURPOSE AND SCOPE:Supports FME Canada's mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.Reporting to the Technical Manager, this individual will support coordination of technical service activities in the office. The...

  • Senior Technical Support Analyst/Junior System Administrator

    3 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Senior Technical Support Analyst/Junior System Administrator The Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses...